Resources

Keep in the loop with our cutting-edge advancements in communication and customer engagement. Embark on a voyage of innovation and excellence as you explore our resources and solutions, designed to empower your business and enhance your customer interactions.

Environmental Sustainability Report 2022
Resource

Environmental Sustainability Report 2022

Netcall’s long-term growth is underpinned by a set of value-based operating principles. These are regularly reviewed and adapted as Netcall develops. They centre on customer focus, innovation, integrity, quality and teamwork.

Network Rail | Powering efficiency and savings
Customer

Network Rail | Powering efficiency and savings

Network Rail needed a central place to record information, to bring consistency and enable audit trails. It was crucial to prevent delays caused where projects require access to the track via another property

Driving digital transformation with mounting cost pressures and worker shortages…how can councils do it?
Blog Post

Driving digital transformation with mounting cost pressures and worker shortages…how can councils do it?

Local authorities in the UK have seen a 37% reduction in core grants since 2010 — and a near 38% reduction in staff since 1999. As a growing population places higher expectations on local government, councils have less people (and money) to service demands. The question has turned into one of survival, as a £2.4 billion increase in inflationary costs threatens to push many English councils into bankruptcy.

The NHS waitlist problem: 6.4 million waiting – are patient portals the solution?
Blog Post

The NHS waitlist problem: 6.4 million waiting – are patient portals the solution?

The need for digitisation in the healthcare system is clear. It can save costs, improve operational efficiencies and cut patient backlogs. NHS England has recognised this need, prioritising national investments — to the 45 least-digitised NHS provider trusts — to help increase the rate of digital transformation across the entire healthcare system.

Waverley Borough Council | Driving their digital journey
Customer

Waverley Borough Council | Driving their digital journey

To support their inclusivity and choice goals, Waverley wanted to provide several easy options for residents to contact the council. With limited resources and budget constraints, they needed a flexible solution that would allow for further development using existing internal resources.

What is low-code technology?
Blog Post

What is low-code technology?

Low-code is the easiest way to develop business applications, fast. It’s essentially process automation on steroids.

Clinigen | United teams on cloud contact centre
Customer

Clinigen | United teams on cloud contact centre

Clinigen is a global, specialist pharmaceutical services and products platform. They needed a contact centre solution to consolidate the systems and unite the teams, enabling effective, seamless customer experience.