Resources: Get Insights on Automation, Apps and CX

Process workshops are an important tool for anyone running any type of process management projects. Here are Netcall’s top tips to creating a great process workshop agenda.

Using Patient Hub, our secure online patient engagement portal, with appointment management, waiting list validation and more, Hampshire Hospitals have seen a dramatic reduction in manual admin, and improvements to the patient experience.

In his latest blog post, Richard Higginbotham discusses how many Trusts are having to take a proactive approach to embrace tech, such an automation and patient engagement portals, to address the mounting waiting lists.

CGI Energy Commission Suite as a software-as-a-service solution with API integration points for easy connectivity with existing systems, such as those responsible for finance or billing, is explained by Duncan Andersen, CGI’s Vice President responsible for leading the company’s activity in the UK’s Utility Retail sector, in this guest blog.

Page Recruitment, leading Recruitment Process Outsourcing (RPO) business, discuss how they have rapidly advanced projects and delighted customers at the same time.

St Helens see the value of utilising technology to ease the workload, increase the speed of delivery for citizens, enthuse and retain their staff and also safeguard their services.

This is the ultimate process mapping guide you need to understand the foundation of process mapping, from the definition, purposes and how to.

Learn how to create process maps using five simple steps. Define scope, map key activities, clarify outputs, assign roles, and capture insights to improve operations. A low-tech but powerful method for understanding and enhancing business workflows.

Learn how to run a process mapping workshop with our easy to use guide full of tips, tricks and a clear plan to follow before, during and after the workshop