Resources: Get Insights on Automation, Apps and CX

Is Agile failing to put the oomph into agility for your organisation? If so, there’s a reason why. But it’s possible to fire up your innovation once again.  

In the dynamic world of business, where success is often measured in numbers and statistics, there are few accomplishments as rewarding as achieving an exceptional employee engagement score.

Quite possibly one of the biggest topics in technology over the last year – Artificial Intelligence (AI) and its future remain at the forefront of conversation as we head into 2024.

Looking for a new way to describe roles and responsibilities (R&R)? We’ll take a look at how RATSI works and why we think it is so much better as an alternative. Plus why not download our guide to getting started with using RATSI and discover more for yourself.

On-demand: Hear from us, LocalGov Drupal and two leading councils in this engaging show and tell session, looking at the results of good collaboration between both platforms.

Over the last decade, there has been a significant shift in the role that customer service agents play within the contact centre.

As part of their onboarding process, Cielo reviews a client’s current recruitment process, identifies improvement opportunities, aligns with best practice models. The introduction of Liberty Spark, our process discovery solution, led to an enhanced and improved user experience.

Making a real difference across their community, Camden Council has a vision of giving its citizens a great customer experience, with more choice. To build a holistic, connected view of their citizens, they needed a new CRM system to gain insights into the needs of citizens.

Within Legal & General Retail Protection, there’s a strong focus on improving the customer experience – leading to a solution that improved efficiency and customer communication.