Lancashire County Council | Powering welfare case efficiency
Delivering case management efficiency and streamlined service delivery of welfare rights, through digital autonomy.
Accelerate your digital transformation with a low-code application development platform for councils that includes citizen relationship tools and case management – out of the box. Empower your teams to deliver efficient and citizen-centric digital services with purpose-built applications and integrations. Overcome budget constraints, legacy technology and scarce resources to revolutionise digital delivery.
Citizen Hub is a full-stack, low-code case management, workflow and process automation solution for councils. You get access to valuable apps designed specifically for local government and can join a collaborative community with your peers. Netcall’s easy-to-use tech gives council users the power of low-code development to constantly improve services quickly and cost-effectively.
Create friction-free digital processes and produce actionable insights. Integrate legacy applications and no longer rely on third-party vendors.
Our solutions work for everyone, from direct touch-points with citizens and front-line advisers to back-office operations.
Our powerful low-code digital platform gives you digital autonomy now and flexibility to adapt to future challenges.
Our solutions and growing community give you access to hundreds of pre-built applications and integrations – purpose-built for local government needs.
With Citizen Hub, you can access 70-plus pre-built apps, modules and widgets, either developed by Netcall or other councils that are members of the community. More apps are added all the time. Here’s a flavour of what’s available…
Council tax: Move in/move out
Council tax: Discounts/reductions
Freedom of information requests
Pest control cases
Street light repairs
Abandoned vehicles
Flooding and drainage
Fly tipping
Reporting pot-holes
Parking permits
Food hygiene inspections
Tree preservation
Delivering case management efficiency and streamlined service delivery of welfare rights, through digital autonomy.
The council wanted a way to easily enable service teams to develop and maintain their own forms and apps, with no development experience and very little training – they decided to use low-code to build a no-code form builder app, called Form Builder.
Making a real difference across their community, Camden Council has a vision of giving its citizens a great customer experience, with more choice. To build a holistic, connected view of their citizens, they needed a new CRM system to gain insights into the needs of citizens.
Working hard to deliver quality customer citizen services, Sevenoaks needed a solution to better support their proactive omnichannel customer service strategy. With a focus on managing rising inbound volumes, their goal was to promote more self-service to improve the customer experience and ease pressure on existing resources.
Many organisations, having adopted advanced technologies like automation RPA, low-code and AI, can fall into the trap of using these technologies in isolation, failing to adequately connect them and use them interactively. This obstructs the key benefits of intelligent automation…
Does full-scale digital transformation seem like an impossible dream? Are your teams already stretched to breaking point? If so, there’s another way.
We often discuss the advantages of intelligent automation and artificial intelligence and the possibilities that open up when processes are digitised and automated through the use of new software applications and automation technologies. In those existing tools, artificial intelligence (AI) is already playing an important role. Whether it’s providing computer vision to help a bot ‘read’ a screen or natural language processing to understand the contents of an email, AI provides valuable utility and the uses for it are growing all the time.
Amid budget cuts and a cost-of-living crisis, driven in part by the inflation rate, many already struggling local councils are finding it difficult to persevere with wider community impacts — like creating jobs, building homes, supporting businesses and investing in new infrastructure. So how do local authorities ensure long-term sustainability and cost savings?