Liberty for Health: Improve Patient Engagement and Back Office Performance

Pressure on frontline services

The challenge:

Patient numbers keep growing, but staff time and resources are limited. Too much time is lost to manual processes such as appointment booking, reminders and routine queries.

How Netcall solves it:

By automating high-volume tasks and giving patients simple digital options, you can cut missed appointments, ease call centre demand and free clinical staff to focus on care.

The challenge:

Not every patient has the same ability to access or use digital services. Barriers such as disability, language differences or lack of confidence can all limit engagement and put extra strain on staff.

How Netcall solves it:

We help you provide inclusive choices such as SMS, automated voice and simple self-service options, in multiple languages, so patients can interact in a way that suits them, while staff focus on those who need more support.

The challenge:

The 10 Year Health Plan calls for a shift from analogue to digital and from hospital to community care with integrated records, but too often patient information remains locked in siloed systems that slow referrals, treatment and transfers.

How Netcall solves it:

Our platform connects data and workflows across the patient journey, from referral to discharge. The result is shared records, real-time updates and smoother care so patients receive timely, coordinated support.

The challenge:

Workforce pressure is the biggest risk to NHS sustainability. The 10 Year Health Plan highlights that keeping skilled staff, using their time more effectively and supporting career development are all vital to long-term success.

How Netcall solves it:

Our platform reduces repetitive admin, provides visibility of capacity and removes barriers that hold people back. That means staff can be deployed where they add most value, have more time for patient care and are more likely to stay and grow within the NHS.