Events

Discover valuable insights and network with industry leaders at our upcoming events, where innovation meets collaboration for a brighter future. Events range from virtual webinars to face-to-face sessions. We look forward to connecting with you soon!

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Keeping up with tenant satisfaction measures

Originally implemented on the 1st of April 2023, the Tenant Satisfaction Measures (TSM) Standard aims to improve the lives of social housing tenants — making sure they are listened to, able to live in safe homes in good repair and their complaints are well handled.

Utilities, bills and empathy: How CX tech can help

Delivering good customer service in the utilities sector has become more challenging as many people struggle with the cost of living. But, technology can help brands to become more empathetic and improve customer experience.