Mental health pathways are complex.
Patient engagement shouldn’t be.
saved in NHS appointment efficiency
appointment and reminders sent
appointments attended due to our portal
patient response rate -higher than any other PEP
Timely, tailored communication that supports mental health service users before, during and after care.
Send compassionate, personalised reminders that reflect the needs of people managing anxiety, low mood or cognitive difficulties, helping improve attendance in mental health services.
Support that starts sooner. Offer regular check-ins, self-help resources and crisis signposting to reduce anxiety and keep patients safe during long waits for care.
Let patients request support when they need it, helping them stay in control of their mental health and recovery.
Rapid roll-out to automate routine admin like booking, results and enquiries so staff can focus on providing direct care.
Use digital check-ins and symptom trackers to identify early signs of deterioration and act quickly.
Inclusive communication that supports SMS, email, digital letters, language translation and NHS App access.
Care doesn’t start at the appointment—it starts before. Designed with mental health service users in mind, we help deliver the right information at the right time, reducing anxiety and keeping patients engaged throughout their journey. From appointment reminders to accessible resources and follow-up support- every step of the way.
“Netcall’s Health platform provides far more than ‘a portal’. It’s a comprehensive suite of solutions designed to engage patients in the way they prefer. From the moment they are referred, through their waiting period, to booking appointments and diagnostic tests, all the way to discharge, the platform supports them every step of the way. By providing communication options that promote inclusivity and diversity, both digitally and analogically, we can reach more patients and improve outcomes, simplifying communication between patients and the NHS.”
James Rawlinson
Director of Health Informatics, The Rotherham NHS Foundation Trust
How our solutions can help
Patients often face fragmented care journeys with little continuity or personalisation.
Create dynamic, personalised care pathways based on patient history, preferences, and risk factors. Automate check-ins, reminders, and feedback loops.
Improved patient engagement and adherence, reduced missed appointments, better long-term outcomes.
Identifying and responding to patients in crisis quickly is critical.
Flag high-risk patients based on interaction patterns, missed appointments, or self-reported symptoms. Trigger automated alerts to crisis teams or escalate to live agents.
Faster response to mental health crises, reduced emergency admissions, enhanced user
safety.
Long wait times and inefficient triage processes.
Integrate with digital triage tools and self-referral forms. Use workflows to guide patients through symptom checkers and route them to the right service.
Reduced admin burden, faster access to appropriate care, empowered patients.
Carers often lack visibility into the patient’s care journey.
Manage permissions and communication preferences for carers. Send updates, appointment reminders, and wellbeing check-ins to approved contacts.
Stronger support networks, improved continuity of care, reduced carer stress.
Patients discharged from mental health services are at risk of relapse.
Schedule automated follow-ups and wellbeing surveys. Monitor responses and trigger alerts for early signs of deterioration.
Early intervention, reduced readmissions, better long-term recovery.
Mental health services often lack real-time patient feedback.
Collect structured and unstructured feedback post-appointment. Aggregate insights to inform service design and quality improvement.
Continuous service improvement, higher patient satisfaction, data-driven decision-making
With estimated NHS fraud figures topping £1.2bn a year, the risk of inadequate fraud detection is concerning. As newly-formed ICBs take the place of CCGs, health leaders are under the cosh to proactively tackle fraud risk during the transition.
Netcall is proud to be a long-standing partner of the NHS over the last 25 years, transforming communication services, improving access to healthcare, making patient experiences more positive, and optimising operational efficiency. Our commitment has helped the NHS make a difference to patients’ lives.
Five NHS customers go live with the integration of Netcall’s Patient Hub with the NHS App.
The need for digitisation in the healthcare system is clear. It can save costs, improve operational efficiencies and cut patient backlogs. NHS England has recognised this need, prioritising national investments — to the 45 least-digitised NHS provider trusts — to help increase the rate of digital transformation across the entire healthcare system.
