For two in five UK consumers, the telephone has replaced face-to-face interactions during the pandemic. Find out what else we discovered in our recent survey.
Scaling-up a contact centre and provide surge support for the rest of Wales, in the middle of a pandemic, where all staff need to work remotely, is no easy task. Here’s Cardiff’s story.
We are pleased to announce that we have joined British Water as part of a sector initiative bringing disruptive digital technology already delivering significant value in local authority/NHS and financial services towards the utilities sector and its supply chain.
To help businesses improve efficiencies and cut unnecessary costs, EKI-Digital has partnered with Netcall, a leading provider of low-code and customer engagement solutions, to accelerate the digitization and transformation of US organization’s processes and applications.
AI-powered RPA combined with Netcall’s low-code technology can automate a wider range of processes and systems.