Resources: Get Insights on Automation, Apps and CX

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Insight to Engagement – The Value of Knowing your Tenants
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Insight to Engagement – The Value of Knowing your Tenants

Complying with consumer standards means knowing your tenants – understanding the people behind the doors of the homes you provide. Most importantly, you’re tasked with showing how you use that information to enhance tenant engagement and evolve your business.

Why UPN is best for process improvement methodologies  
Blog Post

Why UPN is best for process improvement methodologies  

UPN (Universal Process Notation) simplifies business process mapping through easy-to-understand visual diagrams. Unlike paper-based methods, UPN offers a standardized approach that ensures clarity and efficiency. Learn how UPN can transform your process improvement methodologies for better results.

What is RACI? 
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What is RACI? 

Unsure about RACI? You may have heard the acronym but if you are unsure – read Spark’s guide: What is RACI Responsibility Matrix to learn what it should be used for.

Process Map Alternatives to Flowcharts 
Blog Post

Process Map Alternatives to Flowcharts 

Let’s dive into the world of process mapping with flowcharts, their limitations, and some possible process map alternatives to consider. They may therefore seem to be the perfect solution to visually mapping your business processes – but there are challenges to solely relying on them.

What is a Process Library?  
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What is a Process Library?  

A business process refers to the series of steps your organisation takes to accomplish a certain goal. When they work well, these actions should reflect the revenue you receive, or your other markers of success.