Resources: Get Insights on Automation, Apps and CX

Complying with consumer standards means knowing your tenants – understanding the people behind the doors of the homes you provide. Most importantly, you’re tasked with showing how you use that information to enhance tenant engagement and evolve your business.

Maximising digital automation in channel shift, to free up resource for reassignment into recovery. Find out how Kirklees council’s digital transformation has help them hit incredible targets.

UPN (Universal Process Notation) simplifies business process mapping through easy-to-understand visual diagrams. Unlike paper-based methods, UPN offers a standardized approach that ensures clarity and efficiency. Learn how UPN can transform your process improvement methodologies for better results.

Unsure about RACI? You may have heard the acronym but if you are unsure – read Spark’s guide: What is RACI Responsibility Matrix to learn what it should be used for.

From chatbots and virtual assistants to translation and sentiment analysis, AI has never been more important for boosting productivity, improving customer satisfaction and reducing costs.

Let’s dive into the world of process mapping with flowcharts, their limitations, and some possible process map alternatives to consider. They may therefore seem to be the perfect solution to visually mapping your business processes – but there are challenges to solely relying on them.

A business process refers to the series of steps your organisation takes to accomplish a certain goal. When they work well, these actions should reflect the revenue you receive, or your other markers of success. 

Low-code technology can enable councils to achieve more with less. However, be aware that low-code platforms can vary enormously. Choosing one requires extra care. Here are four important questions for councils to ask.

Embrace the power of AI innovation over invention, and let AI help you scale your success. The world’s most successful companies are the ones scaling smartly, not endlessly reinventing.