Resources: Get Insights on Automation, Apps and CX

Contact centres play a pivotal role in modern business operations, directly linking companies to their customers. The dynamic nature of customer service demands a comprehensive approach that goes beyond agent capabilities. This is where low-code application development comes into play.

Explore our guide to artificial intelligence, from what it is, use cases and applications to your business digital transformation process.

Learn about the benefits of process automation and how it can be used by contact centres to transform how businesses interact with customers.

Tenant expectations are evolving all the time. Tenants expect to engage online and Clyde Valley wanted to meet that demand by delivering self-service for key transactional services like complaints, enquiries, repairs and payments.

Discover what makes a good or great customer experience (CX) that delights customers with outstanding customer service.

You’ll find there are many different approaches available, so you may be asking yourself which is best for you? In this article, we explore the simplest form of activity based costing, which will typically suit 80% of uses. Plus, it will get you to an answer far quicker than a more advanced approach.

UPN is a standardised method of visually documenting business processes. Discover more about UPN, its features and benefits for organisations.

In a bid to make community grants more accessible to its citizens, Newcastle City Council needed a digital-first case management solution that could bridge multiple technologies, automate processes and deliver accurate reporting for compliance.

Watch our 25-minute on demand webinar and learn how University Hospitals Coventry and Warwickshire NHS Trust (UHCW) rapidly implemented our Waiting List Validation solution, achieving immediate tangible benefits