Resources: Get Insights on Automation, Apps and CX

BPMN is powerful but complex, requiring extensive training and slow workshops. It often confuses staff and delays improvements. UPN, used in Liberty Spark, offers a simpler, collaborative, and faster alternative—enabling clear, accessible process maps that drive real-time organisational change.

Dramatic digital patient engagement results: Call abandonment rates drop to below 10% overnight, wait times reduce to under 3 minutes, DNA rates fall from 13% to between 3-4% and the Trust now handles 1,500+ calls a day with ease.

Learn what omnichannel customer service really means, why it matters, and how Liberty Converse delivers seamless, AI-powered support across every channel from voice to WhatsApp.

What is PIFU? Put simply, it gives patients and carers control of their follow-up care. Follow-up is an effective method for maximising capacity and monitoring patient health, but in many trusts it varies.

Join us at Netcall HQ for an energising, hands-on workshop designed exclusively for Liberty Spark customers. Whether you’re just getting started, or already mapping complex journeys, this is your chance to deepen your expertise, connect with peers and unlock the full potential of Liberty Spark and the wider Netcall Liberty platform.

Our experts, John Clarke and Gilly Graham, will be there to share inspiring NHS customer stories from Trusts such as Leeds Teaching Hospitals, Imperial College Healthcare, The Christies Foundation and Rotherham NHS Foundation Trust.

Find out the five compelling reasons to adopt process management software for service improvement.

Discover how Netcall supports the NHS 10 Year Health Plan by helping over 100 Trusts, Boards and ICBs streamline patient communications, improve appointment efficiency, and empower staff with smarter digital workflows.

Discover how agility, insight and intelligent BPM can heal your business from within – and stop costly, reactive transformation cycles before they start.