Resources: Get Insights on Automation, Apps and CX

Build an AI-ready contact centre that cuts complexity and delivers real outcomes. Get the free playbook for strategic CX and operations leaders.

Your contact centre has been modernised. Costs are still rising. Read this article to find out why customer experience transformation fails when it starts with the platform.

Running lean while delivering high-quality digital services, Wokingham have achieved significant cost savings of £281k and additional cost containment, improved efficiency at the same time as enhancing citizen services

Customer journeys keep breaking because context is missing. Discover how connected data, CCaaS and a Digital Experience Platform transform customer experience.

In social housing, it’s no longer the repair itself that carries the greatest cost. The real financial and operational strain often sits elsewhere in missed visits and failed access.

The reality is this: Continuity must come first. But in services like Revenues and Benefits, transition and transformation don’t have to happen in separate phases. You can stabilise services and modernise them simultaneously from day one.

Rotherham introduce an Autonomous Agent to reduce pressure on their front-line teams and free their IT team to focus on high-value support tickets – modernising their IT service delivery with intelligent automation and AI.

Social housing doesn’t need more tech. It needs connected data, AI and workflows. Learn how to modernise operations, improve compliance and reduce complexity.

The session explores how Newcastle City Council used a low‑code platform to consolidate systems, streamline services, empower teams and reduce costs, achieving faster delivery, significant savings and better citizen experiences across their modernisation journey overall.