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AI in the Public Sector: What it Means for Local Government 
Blog Post

AI in the Public Sector: What it Means for Local Government 

AI in the public sector is transforming local government by streamlining workloads and enhancing services. It helps manage enquiries efficiently, detect risks, and automate tasks without replacing human workers. Proper integration ensures AI supports operations rather than becoming a superficial, trend-driven tool.

A Guide to Virtual Agents 
Blog Post

A Guide to Virtual Agents 

Virtual agents are transforming how businesses connect with customers and streamline operations. Here’s how to get started with chatbots

How to Create a Process Library
Blog Post

How to Create a Process Library

Processes are valuable assets that describe how a business works. To avoid endlessly wasting time and money redoing what has already been done, all businesses should have a live process library that’s easy to use and easy to access for everyone. This blog will show you the steps on how to create a process library.

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How UK Councils Are Building Exceptional Connected Digital Services
Event

How UK Councils Are Building Exceptional Connected Digital Services

Through practical examples and demonstrations, we illustrate how Citizen Hub’s robust integration capabilities can help you speed up digital transformation without the need to replace existing systems. Streamline workflows across departments, connect fragmented data silos, and deliver an outstanding end-to-end citizen experience while reducing costs

Housing Innovation: The Big Conversations Shaping the Future of Social Housing Repairs and Data
Blog Post

Housing Innovation: The Big Conversations Shaping the Future of Social Housing Repairs and Data

When it comes to housing innovation, it’s clear the sector is undergoing a fundamental shift. The ongoing challenges of rising demand, financial pressures, regulatory compliance and digital expectations have accelerated the need for smarter, data-driven approaches. What stands out is how technology, automation and better use of social housing data are no longer just ‘nice-to-haves’. They are essential to delivering efficient, tenant-focused services.

The Cost of Poor Process Management  
Blog Post

The Cost of Poor Process Management  

What is the cost of poor process management? It means you don’t know how your organisation is working and it won’t get better by itself. Here are the hidden and not-so-hidden costs of poor process management and how to fix them.