Library

Flexible real-time reporting – With Liberty Converse, you can customise dashboards and design, schedule and share reports on absolutely anything you like

This is the 3rd edition of the guide to CX solutions, issues and challenges. Aimed at helping CX professionals understand customer attitudes and needs. And the solutions available to help them deliver a superior CX.

Liberty Converse brings you all the functionality that you need, not only for all contact handling, but also to track and manage your agent performance effectively.

Improve customer satisfaction with shift planning and sensible rotas.

Jonathan Gunner demonstrates the key new features in Liberty Converse, our contact centre solution, in this webinar.

Customer expectations are on the rise. It’s now at the top of every CEO’s agenda and it’s become the number one differentiator for brands. But how do you become a CX hero?

For over 20 years, we have supported housing associations vital role in building communities and managing over 750,000 properties.

We sent one of the marketing team on the 3 day training course and asked them to build a survey app. It took just one day to build the basics. Take a look at the finished product here. And we recorded it, so you can see for yourself. Watch the video below.

Partnering with police forces -Netcall’s Liberty Converse helps you manage your demands, focus your services and redirect your non-urgent calls