Resources

90% of outpatient appointments require some form of diagnostic test, so any delay in these tests can lead to postponed treatments. This impacts patient outcomes. Against the backdrop of waiting lists of 7.6 million, diagnostic performance emerges as a critical concern.

Rent arrears within social housing have reached worrying levels. However, future-focused leaders have the power to usher in a new era of financial sustainability in the sector, through strategic implementation of the right technology.

To optimise the outpatient pathway in the NHS, it is crucial to focus on solutions that streamline communication, empower patients and ultimately improve the overall healthcare experience. By implementing innovative technology and tools, hospitals can better manage referrals, appointment bookings and post-appointment support.

Which technologies should UK insurers focus on – to get the greatest payback and transform the customer experience? Four big opportunities stand out.

Low-code development doesn’t require a deep understanding of programming. Instead, you can build apps, interfaces and workflows using visual drag-and-drop tools, rapid prototyping and reusing existing code.

For nearly 15 years, local authorities have had to face and manage the twin challenges of decreased funding while demand for statutory services increases (the services they are legally required to provide).

Would UK insurers succeed in a penalty shoot-out – or blast the ball into the crowd? With customer service, you get few chances to win. Technology can be on your side or work against you.

What does your tech say about you? With a sprinkle of innovation, it’s possible for organisations to change perceptions and experiences overnight – from slow and awkward, to agile and relevant.

Are insurance companies fully engaging with Gen Z? Although these ‘digital natives’ adore their tech, it’s vital to offer human empathy and other qualities as part of their customer experience in the claims process