For a next-generation AI-powered cloud contact centre solution, look no further than Liberty Converse. Unlike typical Contact Centre as a Service (CCaaS) solutions, it lets you design seamless employee and customer experiences by connecting data, systems, teams and communication channels.
Suppose you want your organisation to take your customer engagement to the next level, delivering a frictionless experience across multiple channels, including voice, email, live chat, SMS and social media. In that case, you will need a contact centre solution that helps streamline operations, improve agent productivity and enhance the overall customer experience. To do this effectively, you will need to integrate tools such as CRM, AI, intelligent routing and analytics into a single system. Netcall’s Liberty Converse exemplifies this next-generation approach, delivering AI-powered automation and unified workflows to transform how teams connect with customers.
Elevate customer experiences with self-service, omnichannel and AI-assisted channel interactions.
Remove data silos and empower your customer-facing teams with connected workflows and synchronised CRMs.
Modernise your contact centre with a cloud-native, agile and AI-powered communications platform.
Adapt and scale rapidly with process optimisation tools. Create a 360-degree view of your customer.
“Liberty Converse uses advanced natural language processes (AI) to understand and respond to our wide range of our customers’ queries. This means our residents receive quick, accurate help – regardless of what they’re contacting us about – online, over the phone or via webchat.”
Clare Evans
Transformation Director, Tewkesbury Borough Council
With Liberty Converse, you’ve got the tools you need to deliver a 360-degree view of the customer. From initial contact through multiple channels to triggering workflows and automating backend system processes with ease. Liberty Converse is part of our Liberty platform, which combines next-generation customer contact centre software with low-code application development, process improvement, robotic process automation and AI tools to make your best ideas happen at speed and scale. Discover the key features of modern contact centre solutions below.
Our cloud contact centre solution combines cutting-edge, AI-driven customer communications with interconnected workflows, automated processes and integrated systems. Through innovative technology solutions designed to deliver exceptional results, we elevate customer satisfaction and enhance colleague experiences.
Our contact centre solution power customer engagement for a diverse range of businesses.
Here are just some of the organisations that trust Liberty Converse to deliver exceptional customer experiences.
Liberty Converse has intuitive new features that make managing customer communication a breeze. See how easy it is to get started and some of the functions, like AI-powered virtual assistants and chatbots, generative AI summarisation, omnichannel communication, multi-lingual chat translation in over 70 languages and video calling for faster issue resolution.
Our AI-powered cloud contact centre solution helps you overcome the roadblocks with business operations, bringing better customer satisfaction and operational efficiency.
Managing a high volume of customer contacts, especially during peak times can lead to customer frustration, and low satisfaction. Your teams will feel under pressure to churn through conversations and potentially suffer burnout.
Among many other great features, Netcall’s contact centre solution has intelligent contact routing and queuing systems for voice and chat calls. Together with an AI-powered voice assistant, these can significantly optimise resource allocation and reduce wait times.
Customers demand quick, personalised and friction-free interactions across all channels, and they expect consistency without delays or repetitive information.
Netcall utilises omnichannel communication tools, advanced CRM, and AI assistance and analytics to understand and anticipate customer needs, and update service protocols accordingly.
Transform your contact centre at speed. Netcall’s Liberty Converse technology enables rapid integration with critical third-party systems, reducing time, cost and complexity.
The best customer contact centre software depends on your business needs and requirements. We recommend you ask for a demo and consultations before deciding on any tools. Key factors in choosing software include scalability, integration with existing systems, ease of use and cost-effectiveness. Netcall’s Liberty Converse provides a unified workspace for seamless customer engagement.
A contact centre manages interactions across multiple channels, including calls, emails, chat, SMS and social media, providing a more comprehensive customer support experience. On the other hand, a call centre primarily handles customer interactions via voice calls, focusing on inbound and outbound telephony services.
A contact centre can be a physical or virtual facility where agents handle customer interactions. Contact Centre as a Service (CCaaS) is a cloud-based solution that delivers contact centre functionalities over the Internet, offering scalability, remote accessibility and lower infrastructure costs.
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