Improve your CSAT score by proactively managing issues in a better way. Use tailored case management and automation for excellent communications and swifter resolution.
Empower your team with our Case Management tool, seamlessly integrated with Liberty Converse. It provides cross-channel conversations and case histories, improves knowledge and efficiency, and automates repetitive tasks and communications. Save time, keep customers informed, and increase your CSAT score with faster resolutions.
Streamline customer service with drag-and-drop design tools to prioritize, manage, monitor, and follow up on detailed interactions.
Automate repetitive communication tasks and track problems to streamline workflow.
Collaborate with cross-functional teams and gather customer feedback until all issues are resolved for successful business outcomes.
Ensure urgent, complex or detailed customer enquiries are never lost or delayed and provide timely answers to meet your SLAs and customers’ expectations.
Let’s see how we can help. Talk to one of our experts to see how Liberty Converse can empower your teams.
See how Netcall plc complies with the Quoted Companies Alliance Corporate Governance Code in accordance with the LSE amended AIM Rules for Companies.
Come work with us. Discover real growth, remote-friendly opportunities in a diverse and talented team on a mission to put customer experience first.
We work with housing providers to streamline, automate and enhance services. With Netcall, you can resolve issues faster, access valuable reports in real-time and save your staff from mundane tasks.
Tap into Netcall’s deep public sector know-how – and rely on our proven tech. We’re enabling councils to improve services for citizens while making dramatic savings.