Resources: Get Insights on Automation, Apps and CX

Process Mapping Driving Growth: Wellcombe Group transformed scattered documentation into dynamic, interactive process maps using Liberty Spark. This shift improved efficiency, empowered teams, streamlined audits, enabled automation, and fostered continuous improvement—turning process management into a strategic driver of business growth.

Croydon Council replaced costly legacy systems with low-code innovation, saving £1.5m annually and accelerating service delivery. With 30+ digital apps and higher citizen engagement, they’ve built a scalable model for councils seeking independence, efficiency, and better public outcomes.

From 20+ systems to one platform. A process transformation blue print from IRIS – where they documented 550+ processes and fixed 87% of broken customer touchpoints.

Discover how AI can revolutionise municipal operations in our upcoming webinar, led by Mark Gannon, a former CIO with some of the UK’s largest municipalities. 

Join us for an insightful webinar where we will explore how next-generation, AI-driven contact technology can revolutionise how Canadian municipalities deliver their services. 

Discover how NHS trusts are making healthcare more accessible through inclusive digital design – improving communication, reducing barriers, and ensuring no patient is left behind

Liverpool Women’s NHS Trust is transforming care through digital inclusion—using a co-designed Patient Engagement Portal to improve access, equity, and communication. Their inclusive approach empowers patients of all backgrounds, proving that thoughtful tech can drive compassionate healthcare.

You don’t need to replace your housing management system to transform services. Discover smarter, low-risk ways to modernise and meet new regulations.

Netcall’s awards are more than milestones – they’re markers of progress in how public services; healthcare providers and enterprises are rethinking what’s possible.