Resources: Get Insights on Automation, Apps and CX

Automation has become essential for modern Revenues and Benefits services, helping councils reduce backlogs, improve customer experiences and maximise staff capacity. With proven results, growing adoption and millions of transactions processed monthly, councils are now focused on expanding automation to deliver even greater service improvements and efficiency.

This year, we are holding a Customer Connect event in the South to bring together local government peers, innovators and practitioners to explore how AI and digital innovation are being applied in the real-world today.

Disconnected data can undermine Awaab’s Law compliance. Providers need a single view of property, resident and case information to understand risk, make informed decisions and deliver timely interventions.

Manchester City Council is using AI-powered email automation to read, understand and categorise incoming emails, using sentiment analysis to reduce manual processing and improve service delivery.

Discover how low-code automation differs from traditional development and automation – and how AI is transforming low-code workflows and processes.

Through real-world examples and live demonstrations, you’ll gain a clearer understanding of how AI can support operational improvements and broader municipal digital transformation initiatives.

Join Paula Brennan, Head of AI, NHS University Hospitals Liverpool Group, and Rob Child, Programme Manager, Leeds Teaching Hospitals NHS Trust, to discover how a unified approach to patient engagement, workflow and automation is delivering measurable value across their organisations. 

Need to get control of your Revenues & Benefits inbox? Govtech’s next coffee-break webinar will show you something you can deploy within days and save weeks of administrative effort.

Six real low-code use cases, from case management and self-service to legacy modernisation and supply chain, backed by results from Netcall customers.