Resources: Get Insights on Automation, Apps and CX

Local Government Reorganisation (LGR) and Devolution present a once-in-a-generation opportunity for councils to modernise services, streamline operations, and future-proof delivery. By embracing technologies like AI, automation, cloud computing, and data integration, local authorities can improve efficiency, boost citizen engagement, and enable seamless governance across newly structured organisations.

Discover how local councils can safely deploy generative AI while protecting citizen data. Learn how governance, risk management, safety guardrails and auditability create the foundations for trusted AI adoption.

Network Rail transformed a legacy system holding data on 70,000 rail vehicles in months, delivering a scalable and trusted safety-critical Rail Vehicle Asset Register providing a single source of truth with strong governance, auditability and room to evolve.

Agentic AI should enhance outcomes, not replace people. Organisations should align AI with their processes, using automation for predictable tasks, humans for judgement and AI agents where controlled autonomy adds value, supported by strong governance, clear guardrails and accountability.

Discover what an AI contact centre is, how contact centre AI works and how AI can improve self-service, agent productivity and customer experience.

Discover 7 practical AI use cases for local government, from intelligent document processing and AI-powered search to autonomous agents, planning consultation analysis and housing compliance.

AI and automation can transform services, but success starts with strong process foundations. This session explored how to identify high-value opportunities, avoid unnecessary automation and maximise impact, with a real NHS case study showcasing improved patient engagement and contact centre performance through AI-driven solutions.

Need to get control of your Revenues & Benefits inbox? Govtech’s next coffee-break webinar will show you something you can deploy within days and save weeks of administrative effort.

How Lichfield District Council is using digital self-service, AI-powered search and back-office automation to make services easier for residents to access, while freeing staff to focus on people who need more support