Resources: Get Insights on Automation, Apps and CX

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Hertsmere Borough Council | Building a Culture of Transformation
Customer

Hertsmere Borough Council | Building a Culture of Transformation

Hertsmere’s team wanted to provide online customer accounts to track case progress, enable interaction digitally as well as over the phone. Low-code provided them end-to-end delivery and moved them from a paper-based system, to completely paper-free systems.

South Hams District Council | Three Times Faster Process Delivery
Customer

South Hams District Council | Three Times Faster Process Delivery

The councils wanted to remove departmental silos and enable an agile workforce to work from anywhere. To effectively automate services and prioritise workloads, they needed a single integrated platform to host all customer requests, perform complex case management and operate workflows.

Cairn Housing Association | Transforming the Tenant Journey
Customer

Cairn Housing Association | Transforming the Tenant Journey

Cairn were trying to tackle tenants’ growing needs to request a service or make a payment, at a time and using a method convenient to them. Disconnected back-office systems were holding Cairn back, and causing their team to use workarounds, which added additional complexity and often resulted in errors or stages being missed