Resources: Get Insights on Automation, Apps and CX

The hospital wanted to expand their use of RPA and they looked at dispensing prescription medication. It’s vital that patients are given the correct medication, especially those with severe allergies.

The Trust was chosen to be a Phase 2 trial site for the LAMP test – the trial was starting in literally a few weeks. They knew about low-code and how is it used to build apps ten times as fast as usual – could they build a new solution in time for the trial?

The Lean Improvement Team are tasked with up-skilling and empowering employees to consistently achieve better business results. As 60% of their time was spent administering the process and arranging assessment appointments, they needed a more efficient, effective way to collaborate with teams across the organisation.

The Patient Administration System was being updated to give more flexibility to meet patient and staff needs, but the Trust wanted to enable more ways for patients to engage digitally with clinical services – and their contact centre solution was reaching capacity.

Like other district councils, there was a hesitancy around moving to online services, but this digital team is helping the council grow its confidence. Their goal is to use customer intelligence to drive digital engagement and grow its digital relationship with residents.

Hertsmere’s team wanted to provide online customer accounts to track case progress, enable interaction digitally as well as over the phone. Low-code provided them end-to-end delivery and moved them from a paper-based system, to completely paper-free systems.

The councils wanted to remove departmental silos and enable an agile workforce to work from anywhere. To effectively automate services and prioritise workloads, they needed a single integrated platform to host all customer requests, perform complex case management and operate workflows.

Nationwide worked with Netcall to develop a platform enabling team members to post and respond to individuals on Twitter and Facebook accounts, using Liberty Create, our low-code platform

With demand rapidly increasing, Tewkesbury Borough Council turned to digital, using their digital transformation program to improve services for its customers, deliver environmental improvements and make significant financial savings.