Resources: Get Insights on Automation, Apps and CX

The councils wanted to remove departmental silos and enable an agile workforce to work from anywhere. To effectively automate services and prioritise workloads, they needed a single integrated platform to host all customer requests, perform complex case management and operate workflows.

Nationwide worked with Netcall to develop a platform enabling team members to post and respond to individuals on Twitter and Facebook accounts, using Liberty Create, our low-code platform

With demand rapidly increasing, Tewkesbury Borough Council turned to digital, using their digital transformation program to improve services for its customers, deliver environmental improvements and make significant financial savings.

The SAP CRM system is a core tool at UK Power Networks – it was robust but without automation capability. Using Liberty Create, they set out to integrate the CRM and to automate several elements of a process

When forced to postpone 95% of their events, re-seating customers quickly and safely was pivotal to the financial viability of each event for Sportpaleis Group – enter robotic process automation

Missed appointments have costly impacts on a Trust. Relying on postal services was no longer enough for patients or Chesterfield Royal Hospital – they wanted an online portal which a patient can use to check and manage their appointment.

Cairn were trying to tackle tenants’ growing needs to request a service or make a payment, at a time and using a method convenient to them. Disconnected back-office systems were holding Cairn back, and causing their team to use workarounds, which added additional complexity and often resulted in errors or stages being missed

Low-code solution makes account switching to Nationwide fast, error-proof and able to meet their SLAs

Sheffield Hallam always strives for excellence and they acknowledged that their clearing solution was not delivering the required results. Their call waiting times were often too long, leading to high rates of call abandonment.