Using automation to deliver medication

Improving process efficiencies – robotic process automation to deal with complex tasks which are highly repetitive

The challenge

AZMM Hospital Maria Middelares in Belgium has always been at the forefront of using automation technology to improve process efficiencies. In 2018, they used Liberty RPA to reconcile payment and invoice processing between their ERP and finance systems. It’s a complex task which is highly repetitive – ideal for automation. Using Robotic Process Automation (RPA) fixed the issues, without modifications to the hospital’s ERP system. That saved a huge amount of additional time and money.

Automation to address a clinical need

The hospital wanted to expand their use of RPA further and they looked at dispensing prescription medication. It’s vital that patients are given the correct medication, especially those with severe allergies. The Liberty RPA robot became known as the ‘robot doctor’.

The speed and accuracy of the robot doctor’s work rate cannot be replicated by a human. Thanks to this automation technology, members of staff have been able to work on other tasks which benefit their experience and bring greater benefits to patients.”

Kris Ranson

Head of Central Collection, AZMM Hospital Maria Middelares

The solution

The result

  • The robot doctor was able to scan patient records much faster than could have been done manually
  • 10,000 patient records were scanned across the first 20 days (500 patients per day). These were done in two runs per day, each lasting 45 minutes
  • The robot doctor was programmed to scan for key patient information including the patient’s weight, any allergy to penicillin or specific painkillers and test results on kidney function
  • It picked up anomalies in 9 patient records out of the 10,000 processed, ensuring that those patients were not given any adverse medication for their condition
Automation technology drives patient experience

The hospital has now formed an automation centre of excellence and the team continues to identify additional needs where Liberty RPA can help. They are looking at scanning patient records for early signs of diabetes and notifying the doctor in advance of the patient arriving for their next appointment.

AZMM Maria Middelares Hospital continues to advance their use of automation to improve the patient experience.



scanning of patient records


increased and anomalies picked up


time and money

AI powered robotic process automation

Find out how automation can enable members of your staff to work on other tasks which befit their experience and bring greater benefits to patients

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