Resources: Get Insights on Automation, Apps and CX

Most transformation fails because organisations optimise how they think work happens, not how it actually does. Moving from “first time right” to continuous, self- healing operations reduces risk and improves resilience.

See how Manchester City Council uses AI email automation and intelligent document processing to clear backlogs in Revenues and Benefits

AI process mapping replaces static diagrams with real-time insight, automating discovery, analysis and optimisation. Tools like Liberty Spark enable faster improvement, data-driven decisions and seamless automation, helping organisations continuously improve efficiency and deliver business outcomes.

GBRX has set the direction for AI in rail. Here’s what the Industry Action Plan means and where organisations should start.

Wales’ largest housing association drives performance improvements and gains crucial operational visibility by moving to our Cloud Contact Centre for Housing Associations

Wigan Council transforms over 700 services using digital service capabilities, driving efficiency, cost savings and improved customer experience

Secure local government digital transformation ROI like Newcastle City Council. See how they saved £1M+ and cut an 846-hour process down to just 21 hours

Discover how insurers are moving from AI pilots to enterprise-wide insurance automation — and what it takes to balance speed, trust and governance. Read the full report.

Get a clear view of your CX maturity and ROI. Take this free assessment to understand what improving customer experience is really worth.