Resources: Get Insights on Automation, Apps and CX

Join us, as headline sponsor at SOCITM President’s Conference 2026, to explore how councils are harnessing AI to deliver better, faster and more efficient public services.

Join us for a focused session on how the next wave of AI – moving from simple assistants to autonomous agents – is solving the most persistent operational challenges in local government.

Tructyre modernised business continuity, reporting and workforce flexibility, delivering faster customer service operations, stronger service levels and a single view of performance across its critical operations

Most transformation fails because organisations optimise how they think work happens, not how it actually does. Moving from “first time right” to continuous, self- healing operations reduces risk and improves resilience.

See how Manchester City Council uses AI email automation and intelligent document processing to clear backlogs in Revenues and Benefits

AI process mapping replaces static diagrams with real-time insight, automating discovery, analysis and optimisation. Tools like Liberty Spark enable faster improvement, data-driven decisions and seamless automation, helping organisations continuously improve efficiency and deliver business outcomes.

GBRX has set the direction for AI in rail. Here’s what the Industry Action Plan means and where organisations should start.

Wales’ largest housing association drives performance improvements and gains crucial operational visibility by moving to our Cloud Contact Centre for Housing Associations

Wigan Council transforms over 700 services using digital service capabilities, driving efficiency, cost savings and improved customer experience