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Why CIOs should be prioritising stability as the foundation for transformation as part of local government reorganisation.

Netcall has been recognised as one of the Financial Times Best Employers 2026, ranking 342nd in the UK and top 40 in its sector, reflecting strong employee satisfaction, workplace culture and an outstanding work environment.

AI adoption is accelerating, but without built‑in governance it creates risk. Organisations that embed transparency, oversight, and human judgement from the start gain trust, avoid compliance issues, and achieve stronger, more scalable outcomes from responsible AI.

Low-code, automation and AI let insurers overcome the old trade-off between service, efficiency and compliance. By layering modern tools onto legacy systems, they deliver faster, smarter, fully governed experiences that boost customer satisfaction, operational performance and regulatory confidence.

Netcall, has acquired Jadu, a digital experience platform provider recognised for its accessibility-first approach. Jadu’s solutions are widely adopted by public sector and higher education organisations across the UK, North America and Australia.  

Rotherham NHS Foundation Trust is the first in England to enable Patient Initiated Follow-Up (PIFU) via the NHS App. This innovation empowers patients, reduces unnecessary appointments, saves costs and sets a national blueprint for digital healthcare transformation ahead of NHS targets.

Train Operating Companies must embrace digital transformation before GBR unifies operations. Early action secures influence, innovation and passenger satisfaction. Priorities include AI, automation, accessibility, data integration and unified platforms. Delay risks loss of autonomy, higher costs and reputational decline. Act now to lead rail’s digital future.

Netcall, a leading provider of low-code and customer engagement solutions and Ecliptic, a specialist insurance technology provider, have announced a renewed strategic partnership aimed at solving one of the sector’s most pressing dilemmas: how to deliver fast, intuitive, customer-centric services without losing sight of efficiency or governance.

Mark Gannon outlines ten priorities to help councils harness reorganisation as a catalyst for digital transformation, reshaping citizen-state relationships and creating agile, inclusive services aligned with national strategies for modern, tech-driven public sector reform across England.