Stay in the Loop:
Access News from Netcall

Train Operating Companies must embrace digital transformation before GBR unifies operations. Early action secures influence, innovation and passenger satisfaction. Priorities include AI, automation, accessibility, data integration and unified platforms. Delay risks loss of autonomy, higher costs and reputational decline. Act now to lead rail’s digital future.

Netcall, a leading provider of low-code and customer engagement solutions and Ecliptic, a specialist insurance technology provider, have announced a renewed strategic partnership aimed at solving one of the sector’s most pressing dilemmas: how to deliver fast, intuitive, customer-centric services without losing sight of efficiency or governance.

Mark Gannon outlines ten priorities to help councils harness reorganisation as a catalyst for digital transformation, reshaping citizen-state relationships and creating agile, inclusive services aligned with national strategies for modern, tech-driven public sector reform across England.

Social housing providers face rising rent arrears amid economic strain. Innovative tech-driven platforms offer predictive analytics, automation, and multi-channel communication to identify at-risk tenants, streamline collections, and support financial sustainability while maintaining compassionate tenant engagement.

From Generative AI chatbots to multi-modal systems with autonomous agents, the pace of innovation is advancing rapidly. Yet behind the AI hype lies a growing disconnect: everyone wants AI, but few know what to do with it.

AI-powered speech recognition and NLP deliver natural, empathetic conversations – driving a return of voice communications. Automating routine tasks, integrating data and enabling seamless channel transitions, businesses deliver faster, more human, context-aware support.

Moving beyond the low-hanging fruit and escaping proof-of-concept purgatory, what’s next for AI in business?

Insurance must modernise: automation and agentic AI streamline complex workflows, enhance claims handling, and boost compliance. Low-code platforms enable integration with legacy systems, making transformation scalable, cost-effective, and essential for future competitiveness.

Netcall wins Partner of the Year at Socitm President’s Awards 2025, alongside Newcastle City Council’s Transformation Initiative Award for digital innovation. Their partnership showcases impactful low-code automation, delivering efficiency, savings, and improved citizen services in local government.