Blog

Over the last decade, there has been a significant shift in the role that customer service agents play within the contact centre.

Tackling the backlog of patient appointments? Discover how technology can be used to improve patient engagement in the NHS.

Diagnostic tests are pivotal in identifying and addressing medical conditions. So why do many NHS Trusts struggle to meet targets, and what can be done about it?

The Government’s cancellation of the northern leg of HS2 is highly controversial. But could the diversion of billions of pounds into new projects provide an opportunity for some businesses to regroup and retool? 

In today’s fast-paced digital landscape, great customer experience has become a pivotal factor in the success of businesses across industries. To meet the growing demands of customers, companies are constantly searching for innovative ways to streamline their operations and enhance their interactions with clients.

Contact centres play a pivotal role in modern business operations, directly linking companies to their customers. The dynamic nature of customer service demands a comprehensive approach that goes beyond agent capabilities. This is where low-code application development comes into play.

Explore our guide to artificial intelligence, from what it is, use cases and applications to your business digital transformation process.

Learn about the benefits of process automation and how it can be used by contact centres to transform how businesses interact with customers.

Discover what makes a good or great customer experience (CX) that delights customers with outstanding customer service.