Blog

What does your tech say about you? With a sprinkle of innovation, it’s possible for organisations to change perceptions and experiences overnight – from slow and awkward, to agile and relevant.

Automated claims processing is a sure-fire way to make sure your process is fit for purpose, but what is it and how can it benefit you? Find out more.

Key housing leaders came together for the first of our Change Network series of events, to discuss top advancements and strategies in the housing sector. Their goal: to shed light on critical aspects of customer engagement, service design and implementation.

Comparing no-code tools to the capabilities of Liberty Create, our low-code platform, are like comparing apples with oranges. They really are different solutions, aimed at solving different problems. 

Does full-scale digital transformation seem like an impossible dream? Are your teams already stretched to breaking point? If so, there’s another way.

Is Agile failing to put the oomph into agility for your organisation? If so, there’s a reason why. But it’s possible to fire up your innovation once again.  

Quite possibly one of the biggest topics in technology over the last year – Artificial Intelligence (AI) and its future remain at the forefront of conversation as we head into 2024.

Looking for a new way to describe roles and responsibilities (R&R)? We’ll take a look at how RATSI works and why we think it is so much better as an alternative. Plus why not download our guide to getting started with using RATSI and discover more for yourself.

Over the last decade, there has been a significant shift in the role that customer service agents play within the contact centre.