Richard Farrell and Dave Pattman, CX Services Managing Director from Gobeyond, explain how organisations can move at pace with their digital transformation, balancing the need to optimise the efficiency of interactions, with driving and improving customer service levels.
During these adverse times, the support local councils and housing associations have shown local communities has been amazing. We’ve seen digital transformation at its best.
RPA has been successfully used in NHS Trusts to automate routine systems and data tasks – what’s the next digital-first win?
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Low-code for Local Government helps councils reimagine services. Helping them flexibly design, create and integrate all the digital services they need.
Customer experience, according to Gartner, is “the last source of sustainable differentiation and the new competitive battleground.” As brands increasingly converge in the quality of the product they bring to market, it is service that sets a company apart.