Business agility – the ability for companies to react quickly to market changes, mitigate issues proactively and respond flexibly to customer demand – has long been posited as a crucial element for organisations to succeed in today’s increasingly complex and dynamic environment.
Right now, the ability of the low-code approach to reduce the time-to-market for new app development, specifically to address Covid-19 requirements, is really coming into its own.
The job is no longer enabling some kind of chat service, it’s refining and optimising the chat experience across multiple channels – live, automated and asynchronous.
Adapt quickly, we share five top tips as to how we are using our own technology to survive and thrive in challenging times.
The right voice interface can help you improve the customer experience by creating a more convenient and natural communications platform. It can also help you reduce costs. Automate certain interactions and you can redeploy agents on more complex and worthwhile tasks.
Low-code lets you build the solutions you need, affordably, and integrate them seamlessly into your existing systems.