Blog – Page 14

Page 14: Insight and commentary from our team of customer experience experts.

Richard Farrell

We recently added AI-powered Robotic Process Automation (RPA) technology to our Liberty Platform capabilities. In this blog we’ll introduce you to Liberty RPA, the benefits that it has for organisations, its limitations and why we think this is great news for you, our customers.


We speak to Gerry Brown, the Customer Lifeguard, who is on a mission to save the world from bad customer service. Hear his views on consumer behaviour since the crisis and what evolutionary organisations have done to keep their foot on the accelerator.

Richard Farrell

The workplace has changed drastically over the course of this year – and even as some people return to the office, social distancing measures have led to speculation that COVID-19 could mean the end of call and contact centres. However, these centres employ 4% of the UK’s working population, and – due to increasingly complex customer needs – are a must-have to ensure business success.