Blog – Page 16

Page 16: Insight and commentary from our team of customer experience experts.

Martin Rose

Much has been promised on the benefits of moving your contact centre to the cloud… Does it depend on your legacy hardware, agreements in place and the way your organisation and contact centre is structured? We asked one of our Solution Architects to explain the real benefits and potential drawbacks

Dave Amps

We are releasing a new Liberty Support Portal, which will offer a host of new self-service features and will evolve the way that our customers log support requests.


The COVID-19 crisis has had an impact on every business. And it’s not over yet – we’ll be feeling the ripples for years to come. Some will fail. Some will struggle. Some will thrive. What can you do, as a visionary Chief Exec, to help ensure your company comes out of it stronger?