Blog – Page 12

Page 12: Insight and commentary from our team of customer experience experts.

Nicky Hjerpe

How can an organisation engage their people, particularly in the contact centre, to embody your CX ambitions? Agents must understand that they can be responsible for CX. And the organisation must empower them to “own” this.


A relatively recent buzz word in the business process transformation arena is one we are particularly fond of. Intelligent Automation. We like it so much because it completely sums up the exciting work that two of our solutions, Liberty Create and Liberty RPA, can do for organisations.