The shift to homeworking has led to increased pressure on IT teams – both internal and external – to keep on top of latest technology developments and ensure that cybersecurity hygiene is as strong as possible.
The race is on to win the new battle in CX… Remote working is here to stay. Now, how do we integrate Teams to ensure better customer journeys?
As we head into 2021, it will be more important than ever for businesses to get their customer service offerings right, due to increasing financial difficulties, a delayed backlog of appointments and a rise in online shopping habits – to name just a few factors.
Paul Rich considers how the London Market can make changes to its approach to data disconnects, improve efficiency and build a better future.
In a world of tech options, the choices are endless. And for every choice there is an opinion. As a vendor, we are aware that Local Government is often promised ‘silver bullet’ solutions. But do they really exist? And how has this year affected progress within the public sector?
We’ve launched a new app to help manage vaccinations. The app allows vaccination appointments to be scheduled and then booked by staff from their mobile devices.