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Social housing providers face rising rent arrears amid economic strain. Innovative tech-driven platforms offer predictive analytics, automation, and multi-channel communication to identify at-risk tenants, streamline collections, and support financial sustainability while maintaining compassionate tenant engagement.

AI-powered speech recognition and NLP deliver natural, empathetic conversations – driving a return of voice communications. Automating routine tasks, integrating data and enabling seamless channel transitions, businesses deliver faster, more human, context-aware support.

Moving beyond the low-hanging fruit and escaping proof-of-concept purgatory, what’s next for AI in business?

Insurance must modernise: automation and agentic AI streamline complex workflows, enhance claims handling, and boost compliance. Low-code platforms enable integration with legacy systems, making transformation scalable, cost-effective, and essential for future competitiveness.

Netcall wins Partner of the Year at Socitm President’s Awards 2025, alongside Newcastle City Council’s Transformation Initiative Award for digital innovation. Their partnership showcases impactful low-code automation, delivering efficiency, savings, and improved citizen services in local government.

We’re excited to share some fantastic news – Netcall has been ranked 14th in TechRound’s AI35 2025 rankings! This annual list celebrates the most innovative AI companies making waves across the UK and Europe. 

Netcall today announced a strategic partnership with clinical analytics specialist C2-AI. This collaboration aims to revolutionise how NHS, local government and housing organisations to enhance productivity by understanding and responding to the risks and needs of people in their care.

Netcall is proud to announce its inclusion in Forrester’s latest report, “The Digital Process Automation Software Landscape, Q2 2025” – a comprehensive report providing a wide-ranging overview of 37 significant vendors in the digital process automation market.

Devolution requires careful planning, significant investment in technology and governance structures to be successful. Mark Gannon, director of client solutions at Netcall, offers a plan to ensure the transition runs smoothly.