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AI in NHS patient services is transforming healthcare access, reducing call abandonment, and streamlining case management. By integrating automation and intelligent service centres, NHS Trusts can improve efficiency, enhance patient experience, and support frontline staff in delivering compassionate, future-ready care.
Standardise a Business Process to improve efficiency, reduce errors, and ensure consistency across your organisation. By mapping workflows, defining clear steps, and using best practices, you create a repeatable system that enhances productivity and streamlines operations for long-term success.
Homes for Students chose Liberty Converse as its contact centre solution for delivering satisfying omnichannel experiences. Now calls, emails and web chat are brought together – making life simpler for students and advisors.
HTB’s implementation of AI sentiment analysis demonstrates how financial institutions can leverage technology to enhance customer service, improve operational efficiency and ensure regulatory compliance.
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Discover how South Hams District Council used Liberty IDP (Intelligent Document Processing) to automate a new resident’s parking scheme
Process mapping helps businesses optimise costs by identifying lean waste—activities that don’t add value for customers. Liberty Spark streamlines this process, pinpointing inefficiencies to improve workflow. Discover how eliminating lean waste enhances productivity, reduces expenses, and drives success.
Cutting costs in business requires eliminating waste and optimising processes. Continuous improvement ensures sustainable savings by refining workflows, reducing inefficiencies, and involving employees in solutions. With the right tools and mindset, organisations can maximise efficiency and long-term financial health.
Business process optimisation enhances efficiency, reduces costs, and improves workflows. Mapping processes helps uncover hidden inefficiencies, enabling better communication and decision-making. Businesses should prioritise optimisation alongside improvement to maximise productivity and ensure long-term success.
Social housing providers face increasing tenant expectations, but outdated housing management systems hinder progress. Rather than full replacement, modernising through integration and smarter data strategies improves efficiency, reduces costs, and enhances services. A flexible, connected approach drives digital transformation without disruption or excessive expense.
