AI-powered Contact Centre Solutions for Your Teams and Customers

For a next-generation AI-powered cloud contact centre solution, look no further than Liberty Converse. Unlike typical Contact Centre as a Service (CCaaS) solutions, it lets you design seamless employee and customer experiences by connecting data, systems, teams and communication channels.

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The best-in-breed contact centre solution

Suppose you want your organisation to take your customer engagement to the next level, delivering a frictionless experience across multiple channels, including voice, email, live chat, SMS and social media. In that case, you will need a contact centre solution that helps streamline operations, improve agent productivity and enhance the overall customer experience. To do this effectively, you will need to integrate tools such as CRM, AI, intelligent routing and analytics into a single system. Netcall’s Liberty Converse exemplifies this next-generation approach, delivering AI-powered automation and unified workflows to transform how teams connect with customers.

The key to seamless, connected customer engagement and experience

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Delight customers

Elevate customer experiences with self-service, omnichannel and AI-assisted channel interactions.

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Equip your team

Remove data silos and empower your customer-facing teams with connected workflows and synchronised CRMs.

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Innovate easily

Modernise your contact centre with a cloud-native, agile and AI-powered communications platform.

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Grow at speed

Adapt and scale rapidly with process optimisation tools. Create a 360-degree view of your customer.

Read our guide: Power up your CX

Essential tools for smarter customer engagement

Liberty Converse brings together AI, omnichannel engagement and workforce productivity tools to help organisations deliver seamless customer experiences while empowering agents and optimising operations. Explore the key capabilities in more detail below.

Conversational AI Chatbots

Intelligent chatbots that automate routine enquiries and reduce agent workload while improving responsiveness.

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Voicebots & IVR

Voice‑enabled self‑service that guides customers efficiently and resolves common requests without agent involvement.

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Intelligent Routing

AI‑driven routing that ensures customers reach the best agent or service based on context, skills and priorities.

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AI Virtual Agents

Agentic virtual agents that handle complex tasks autonomously, delivering seamless self‑service 24/7.

AI Agent Assist

Real‑time AI support that helps agents with suggestions, summaries and next‑best actions to boost speed and accuracy.

Omnichannel Engagement

Unify voice, chat, email and messaging channels so customers can interact where and how they choose.

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Unified Workspace

A single workspace that brings all customer context and interaction tools together for seamless handling.

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Workforce Management

Plan, forecast and schedule your team with precision so you’re staffed right for every demand spike.

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Workforce Engagement Management

Tools that help measure, coach and optimise performance to improve quality, compliance and team engagement.

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Agent Productivity

Streamline agent workflows and accelerate handling with tools that reduce manual tasks and friction.

Unified Agent Desktop

A single, intuitive agent interface that brings all interactions and tools together for faster, smoother handling.

PCI-Payments

Enable secure, PCI‑compliant payments within interactions to protect data and ease transaction handling.

“Liberty Converse uses advanced natural language processes (AI) to understand and respond to our wide range of our customers’ queries. This means our residents receive quick, accurate help – regardless of what they’re contacting us about – online, over the phone or via webchat.”

Clare Evans

Transformation Director, Tewkesbury Borough Council

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More than a traditional contact centre solution

With Liberty Converse, you’ve got the tools you need to deliver a 360-degree view of the customer. From initial contact through multiple channels to triggering workflows and automating backend system processes with ease. Liberty Converse is part of our Liberty platform, which combines next-generation customer contact centre software with low-code application development, process improvement, robotic process automation and AI tools to make your best ideas happen at speed and scale. Discover the key features of modern contact centre solutions below.

Power up your customer experience for better satisfaction with Netcall’s Liberty Converse

Our cloud contact centre solution combines cutting-edge, AI-driven customer communications with interconnected workflows, automated processes and integrated systems. Through innovative technology solutions designed to deliver exceptional results, we elevate customer satisfaction and enhance colleague experiences.

Trusted by leading brands

Our contact centre solution power customer engagement for a diverse range of businesses.

Here are just some of the organisations that trust Liberty Converse to deliver exceptional customer experiences.

See Liberty Converse in action

Liberty Converse has intuitive new features that make managing customer communication a breeze. See how easy it is to get started and some of the functions, like AI-powered virtual assistants and chatbots, generative AI summarisation, omnichannel communication, multi-lingual chat translation in over 70 languages and video calling for faster issue resolution.

Overcome your communication challenges with our contact centre solution

Our AI-powered cloud contact centre solution helps you overcome the roadblocks with business operations, bringing better customer satisfaction and operational efficiency.

Are your customers experiencing high contact volumes and long wait times?

The challenge:

Managing a high volume of customer contacts, especially during peak times can lead to customer frustration, and low satisfaction. Your teams will feel under pressure to churn through conversations and potentially suffer burnout.

How Netcall solves it:

Among many other great features, Netcall’s contact centre solution has intelligent contact routing and queuing systems for voice and chat calls. Together with an AI-powered voice assistant, these can significantly optimise resource allocation and reduce wait times.

Learn more about intelligent routing

Are you unable to meet customer expectations for fast and seamless service?

The challenge:

Customers demand quick, personalised and friction-free interactions across all channels, and they expect consistency without delays or repetitive information.

How Netcall solves it:

Netcall utilises omnichannel communication tools, advanced CRM, and AI assistance and analytics to understand and anticipate customer needs, and update service protocols accordingly.

Learn more about case management

Make your contact centre transformation simpler with ready-to-go integration

Transform your contact centre at speed. Netcall’s Liberty Converse technology enables rapid integration with critical third-party systems, reducing time, cost and complexity.

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The solution that scales with your needs

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FAQs about contact centre solutions

The best customer contact centre software depends on your business needs and requirements. We recommend you ask for a demo and consultations before deciding on any tools. Key factors in choosing software include scalability, integration with existing systems, ease of use and cost-effectiveness. Netcall’s Liberty Converse provides a unified workspace for seamless customer engagement.

A contact centre manages interactions across multiple channels, including calls, emails, chat, SMS and social media, providing a more comprehensive customer support experience. On the other hand, a call centre primarily handles customer interactions via voice calls, focusing on inbound and outbound telephony services.

Contact centre solutions are platforms that enable businesses to manage customer interactions across multiple channels, including voice, email, live chat, SMS, and social media. These solutions help streamline operations, improve agent productivity, and enhance the overall customer experience by integrating tools like CRM, AI, intelligent routing, and analytics into a single system. Netcall’s Liberty Converse exemplifies this next-generation approach, delivering AI-powered automation and unified workflows to transform how teams connect with customers.

A contact centre can be a physical or virtual facility where agents handle customer interactions. Contact Centre as a Service (CCaaS) is a cloud-based solution that delivers contact centre functionalities over the Internet, offering scalability, remote accessibility and lower infrastructure costs.


Ready to upgrade your contact centre?

Ready to upgrade your contact centre?

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