For a next-generation AI-powered cloud contact centre solution, look no further than Liberty Converse. Unlike typical Contact Centre as a Service (CCaaS) solutions, it lets you design seamless employee and customer experiences by connecting data, systems, teams and communication channels. What is the difference between a contact centre and a CCaaS?
Contact centre solutions are platforms that enable businesses to manage customer interactions across multiple channels, including voice, email, live chat, SMS, and social media. These solutions help streamline operations, improve agent productivity, and enhance the overall customer experience by integrating tools like CRM, AI, intelligent routing, and analytics into a single system. Netcall’s Liberty Converse exemplifies this next-generation approach, delivering AI-powered automation and unified workflows to transform how teams connect with customers.
Our cloud contact centre solutions combine cutting-edge, AI-driven customer communications with interconnected workflows, automated processes, and integrated systems. Through innovative technology solutions designed to deliver exceptional results, we elevate customer satisfaction and enhance colleague experiences.
“When Liberty Converse went live it was a complete breath of fresh air. Suddenly, we could see easily and explain what we’re doing for any customer that contacted us. We could put customers in different, more appropriate queues. We could make changes at the touch of a button. It took a weight off everybody’s shoulders to have the flexibility we needed.”
Sam Johnson
Head of Customer Service, Dreams
Elevate customer experiences with self-service, omnichannel and AI-assisted channel interactions.
Remove data silos and empower your customer-facing teams with connected workflows and synchronised CRMs.
Modernise your contact centre with a cloud-native, agile and AI-powered communications platform.
Adapt and scale rapidly with process optimisation tools. Create a 360-degree view of your customer.
With Liberty Converse, you’ve got the tools you need to deliver a 360-degree view of the customer. From initial contact through multiple channels to triggering workflows and backend system process automation with ease. Liberty Converse is part of our Liberty platform, which combines next-generation customer contact centre software with low-code application development, process improvement, robotic process automation and AI tools to make your best ideas happen at speed and scale. Discover the key features of modern contact centre solutions below.
Our contact centre solutions power customer engagement for a diverse range of businesses.
Here are just some of the organisations that trust Liberty Converse to deliver exceptional customer experiences.
Liberty Converse has intuitive new features that make managing customer communication a breeze. See how easy it is to get started and some of the functions, like AI-powered virtual assistants and chatbots, generative AI summarisation, omnichannel communication, multi-lingual chat translation in over 70 languages and video calling for faster issue resolution.
Our AI-powered cloud contact centre solution helps you overcome the roadblocks with business operations, bringing better customer satisfaction and operational efficiency.
Manual and traditional contact centres often face the challenges of managing the high volume of customer contacts, which is even worse during peak times. This problem can lead to customer frustration, low satisfaction, and staff burnout.
Get rid of the recording ‘We’re currently experiencing exceptionally high call volumes’ to customers, Netcall cloud contact centre solution has intelligent call routing and queuing systems, together with an AI-powered voice assistant, that can optimise resource allocation and reduce wait time.
Customers demand quick, personalised, and seamless interactions across all channels, and they expect consistency without delays or repetitive information.
Use omnichannel communication, advanced CRM and AI analytics to understand and anticipate customer needs and update service protocols.
Transform your contact centre at speed. Netcall’s Liberty Converse technology allows for rapid integration with crucial third-party systems – reducing time, cost and complexity.
The best customer contact centre software depends on your business needs and requirements. We recommend you ask for a demo and consultations before deciding on any tools. Key factors in choosing software include scalability, integration with existing systems, ease of use, and cost-effectiveness.
Netcall Liberty Converse provides a unified workspace for seamless customer engagement.
A contact centre manages interactions across multiple channels, including calls, emails, chat, SMS, and social media, providing a more comprehensive customer support experience. On the other hand, a call centre primarily handles customer interactions via voice calls, focusing on inbound and outbound telephony services.
A contact centre can be a physical or virtual facility where agents handle customer interactions. Contact Centre as a Service (CCaaS) is a cloud-based solution that delivers contact centre functionalities over the Internet, offering scalability, remote accessibility, and lower infrastructure costs.
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