Resources: Get Insights on Automation, Apps and CX

Keep in the loop with our cutting-edge advancements in communication and customer engagement. Embark on a voyage of innovation and excellence as you explore our resources and solutions, designed to empower your business and enhance your customer interactions.

Read our news
Driving Responsible Innovation and Ethics: AI in the Public Sector 
Blog Post

Driving Responsible Innovation and Ethics: AI in the Public Sector 

AI in the public sector is enhancing efficiency and citizen services while maintaining ethical responsibility. Liberty’s AI ensures fairness, transparency, and privacy, supporting human decision-making rather than replacing it. With responsible implementation, councils can harness AI’s potential while safeguarding vulnerable citizens and building trust through ethical digital transformation.

The Key to Successful Local Government Reorganisation  
Blog Post

The Key to Successful Local Government Reorganisation  

Local government reorganisation requires efficiency, collaboration, and strategic planning. Process mapping helps councils streamline services, eliminate duplication, and future-proof governance models. With Liberty Spark, councils can navigate change confidently, ensuring smooth transitions, improved outcomes, and sustainable modernisation for citizens

The Role of AI in NHS Patient Services
Blog Post

The Role of AI in NHS Patient Services

AI in NHS patient services is transforming healthcare access, reducing call abandonment, and streamlining case management. By integrating automation and intelligent service centres, NHS Trusts can improve efficiency, enhance patient experience, and support frontline staff in delivering compassionate, future-ready care.

How to Standardise a Business Process
Blog Post

How to Standardise a Business Process

Standardise a Business Process to improve efficiency, reduce errors, and ensure consistency across your organisation. By mapping workflows, defining clear steps, and using best practices, you create a repeatable system that enhances productivity and streamlines operations for long-term success.

How to Identify Lean Waste With Process Mapping Software  
Blog Post

How to Identify Lean Waste With Process Mapping Software  

Process mapping helps businesses optimise costs by identifying lean waste—activities that don’t add value for customers. Liberty Spark streamlines this process, pinpointing inefficiencies to improve workflow. Discover how eliminating lean waste enhances productivity, reduces expenses, and drives success.

Cutting Costs with Continuous Improvement
Blog Post

Cutting Costs with Continuous Improvement

Cutting costs in business requires eliminating waste and optimising processes. Continuous improvement ensures sustainable savings by refining workflows, reducing inefficiencies, and involving employees in solutions. With the right tools and mindset, organisations can maximise efficiency and long-term financial health.