Resources: Get Insights on Automation, Apps and CX

Discover how The Christie NHS Foundation Trust revolutionised care delivery through real-time process mapping and how your Trust can too.

With Local Government Reorganisation (LGR) submissions now in and planning underway, councils across England are facing the next major challenge: How to turn strategic vision into practical progress.

Explore the AI use cases in Local Government to automate and transform services — drawn from insights in a co-hosted SOCITM webinar.

Learn what conversational AI is, how it differs from chatbots & generative AI, ​​and​​​​ conversational ​AI ​​examples and enterprise use cases.

Manual document handling is costly and inefficient. Intelligent Document Processing (IDP) automates workflows using AI, improving accuracy, scalability and compliance. Choosing the right IDP tool is essential for operational efficiency, data flow and future-proofing your business.

Discover how measuring customer sentiment can transform contact centre performance. Learn the benefits, how to measure it and how Liberty Converse helps supervisors save time and improve outcomes.

BPMN is powerful but complex, requiring extensive training and slow workshops. It often confuses staff and delays improvements. UPN, used in Liberty Spark, offers a simpler, collaborative, and faster alternative—enabling clear, accessible process maps that drive real-time organisational change.

Dramatic digital patient engagement results: Call abandonment rates drop to below 10% overnight, wait times reduce to under 3 minutes, DNA rates fall from 13% to between 3-4% and the Trust now handles 1,500+ calls a day with ease.

Learn what omnichannel customer service really means, why it matters, and how Liberty Converse delivers seamless, AI-powered support across every channel from voice to WhatsApp.