Resources: Get Insights on Automation, Apps and CX

NHS Highland was keen to implement a way to validate patients on their waiting lists and prioritise patients in order of urgency.

Discover how a process led approach not only improves citizen experience but also reduces costs and creates valuable insights in this on demand webinar

As local authorities try to achieve more with less, low-code is emerging as a quiet success story in the UK when it comes to public sector digital transformation. This blog dig deeper and look at three reasons why more councils are using low-code platforms for many applications rather than traditional IT purchasing.

Discovering the value of process mapping in the NHS is an obvious step for many Trusts looking to address challenges. From improving patient communication and engagement to staff productivity and morale – the drive to spot opportunities for change has never been stronger.

In his latest blog post, John Clarke discusses the transformative power of process mapping in healthcare.

Our commitment to environmental sustainability is integral to our operations and is reflected in our policies, practices and strategic goals. Netcall is committed to reducing its environmental impact and enhancing its sustainability practices.

The social housing sector is facing an unprecedented wave of regulatory reform, with new laws and guidelines aimed at improving tenant satisfaction, safety and operational transparency. find out how tech can help you navigate through these changes

Our infographic shows you how councils can overcome these challenges and embrace low-code solutions, transforming services to save money and enhance the digital citizen experience.

ForHousing aimed to migrate all their on-premises solutions to the cloud and their current contact centre software allowed tenant communication via calls, emails, and chatbot, but it was fragmented, prone to frequent downtime, and experienced performance issues.