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Would UK insurers succeed in a penalty shoot-out – or blast the ball into the crowd? With customer service, you get few chances to win. Technology can be on your side or work against you.
What does your tech say about you? With a sprinkle of innovation, it’s possible for organisations to change perceptions and experiences overnight – from slow and awkward, to agile and relevant.
Are insurance companies fully engaging with Gen Z? Although these ‘digital natives’ adore their tech, it’s vital to offer human empathy and other qualities as part of their customer experience in the claims process
Key housing leaders came together for the first of our Change Network series of events, to discuss top advancements and strategies in the housing sector. Their goal: to shed light on critical aspects of customer engagement, service design and implementation.
Through strategic implementation of technology, forward-thinking leaders have the power to transform the enduring struggle of patients waiting for healthcare services on the NHS. We explore the pressing need for patients to “wait well”
Delivering case management efficiency and streamlined service delivery of welfare rights, through digital autonomy.
Comparing no-code tools to the capabilities of Liberty Create, our low-code platform, are like comparing apples with oranges. They really are different solutions, aimed at solving different problems.
Does full-scale digital transformation seem like an impossible dream? Are your teams already stretched to breaking point? If so, there’s another way.
Scrutton Bland use Liberty Spark, our business process discovery solution, to support them in helping their clients understand the process mapping process and building a business case.