In its transformation strategy the government discusses harnessing digital to build and deliver services that will transform the relationship between citizen and state. It points out that, in areas where this transformation has started, there have been significant improvements in the citizen experience.
Read moreMore than 250 IT, digital and transformation peers gathered at this @Socitm #ShareDigital19 event to discuss innovation. We were delighted to be invited to the event to host a roundtable session with our customer Cumbria Council.Here’s a round up of takeaways from the event
Read moreDeep funding cuts over recent years have forced local government to find efficiency savings in order to continue delivering services. With no end to austerity in sight, the latest analysis indicates that English councils will face a funding black hole of almost £8 billion by 2025.
Read moreDespite awareness of the benefits, many hospitals are struggling to make progress in their digital transformation. From what we've learned, there are three barriers that typically hold them back.
Read moreSix years on from the codification of its digital transformation strategy, the Cabinet Office acknowledged that public sector organisations still faced barriers to delivering transformation. Among the most significant: complex existing architectures, cost pressures, lack of applicable skills among staff, and cultural hurdles.
Read moreWe are teaming up with CIO.co.uk to host a breakfast briefing to bring together CIOs and Senior IT Leaders with the task of driving change in their organisation.
Read moreUp and down the country local authorities report a skills gap and difficulty in recruiting skilled developers to meet the growing need and demand for digital transformation.
Read moreLiberty users from NHS organisations in the north of England are coming together to learn how to make even more of their Netcall investment and further improve patient engagement.
Read moreFollowing on from a recent interview with CLGdotTV, we offer 3 priorities for successful Public Sector transformation
Read moreThe Community - A brand new online space for MATS builders and interested parties to share information, seek help and contribute to building better apps.
Read moreWe recently hosted a series of discussions with customer experience and transformation professionals as part of the Engage Focus Groups event in London. This open forum looked at the various ways of improving consumer experiences.
Read moreOne of the key themes of the NHS’s Long Term Plan for the next decade, published 7th January, is to use digital to manage and enable outpatient care.
Read moreOur CTO Richard Farrell recently spoke to guest speaker, Forrester Research’s VP Rob Koplowitz. During a 40-minute podcast, they discussed the role of processes in successful transformations.
Read moreHealth Secretary, Matt Hancock, has banned the NHS from buying fax machines, and has ordered a complete phase-out by April 2020.
Read moreAs a busy events season concludes for the Netcall team, Lynley Meyers joins CX Appeal host Louise Wright to chat through the last few weeks.
Read moreThis episode of CX Appeal was recorded at a Breakfast briefing held for Insurance professionals on the topic of business transformation. Louise Wright was joined by Roger Oldham, founder of The London Market Forums, fresh from the briefing to discuss the key highlights from day.
Read morePoor customer service in the energy sector hit the news again recently, as Ofgem announced it is ordering 11 of the UK’s biggest power suppliers to improve how they deal with customer complaints. What can organisations do to get a grip on complaints? And is innovation still possible in regulated industries, where it feels like there’s so much red tape? We caught up with Netcall consultant Lewis Gallagher to find out.
Read moreThe London Market Claims Conference 2018 was hosted recently by The Insurance Network (TIN). Here’s our round-up of what we learnt from our discussions, workshops and panel debates from the day, including how customer experience is shaping changes in the market.
Read moreWe couldn’t let National Customer Services Week pass us by without a quick chat about it on our podcast series CX Appeal. Our very own Louise Wright catches up with fellow marketer Kerry Joicey who shares her views on how...
Read moreDo you spend months in a traditional software development cycle only to find that requirements have changed? When something’s not working in your council, your instinct is to change it, fast. And, if that something is damaging...
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