Love them, or hate them, proverbs exist because they resonate with experience and wisdom. So, should we “throw out the baby with the bathwater” and ignore the wisdom they bring? Here are our thoughts on how proverbs can help when deploying performance management systems.
Customer Experience (CX) remains top of the priorities list for many contact centre leaders as organisations strive to stand out from the competition. But what insight could you gain from your agent journey?
AI - how will it replace contact centre agents? What kind of tasks will it handle? Can you leave it unattended to interact with your customers?
Experts tell us that embracing digital potential is a top priority for brands today. In order to survive, organisation need to be flexible and focused.
Complaints about nuisance calls are up 12.5% and they’re making it difficult for normal businesses to reach their customers. How can you make sure they answer?
Cloud-based solutions in the Public Sector: what are the key drivers for moving your services to the Cloud? We discuss the top 4 top issues.
Police contact centres reveal that despite almost 50% of calls to 999 lines would be more appropriately handled as 101 non-emergency calls.
Transforming your contact centre doesn’t happen overnight, it happens in phases. To support your journey, we suggest three stages to help you reach your goals.
You manage a whole team of agents as well as other demands on your time. Making sure every individual gets the appropriate training on every process is tricky.
Top universities cut waiting times and answer more calls by using Netcall solutions during Clearing. Discover how they did it.
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