Unmasking NHS diagnostic test targets

Diagnostic tests are pivotal in identifying and addressing medical conditions. So why do many NHS Trusts struggle to meet targets, and what can be done about it?

Streamlining customer service: The benefits of process automation in contact centre environments

Contact centres are the frontlines of customer service for many organisations, and they play a crucial role in shaping customer experiences. Traditionally, much of the focus in contact centres has been on agent training and performance. While agents are undeniably essential, there’s a growing recognition that cross-functional streamlining of processes and automation can profoundly impact both the customer and employee experience. 

What makes great CX?

Discover what makes a good or great customer experience (CX) that delights customers with outstanding customer service.