Call-back technology is nothing new, but can it still play a role in wowing your customers and delivering great CX?
A relatively recent buzz word in the business process transformation arena is one we are particularly fond of. Intelligent Automation. We like it so much because it completely sums up the exciting work that two of our solutions, Liberty Create and Liberty RPA, can do for organisations.
The shift to homeworking has led to increased pressure on IT teams – both internal and external – to keep on top of latest technology developments and ensure that cybersecurity hygiene is as strong as possible.
The race is on to win the new battle in CX… Remote working is here to stay. Now, how do we integrate Teams to ensure better customer journeys?
As we head into 2021, it will be more important than ever for businesses to get their customer service offerings right, due to increasing financial difficulties, a delayed backlog of appointments and a rise in online shopping habits – to name just a few factors.