Many solutions, such as eforms claim to deliver digital transformation. But what they actually mean is that they will transform the front door and leave the rest of the citizen journey largely untouched. There are many stages of a citizen journey from request to fulfilment. If those stages are not transformed you get lots of rework, rekeying and errors. Resulting in inefficiencies, cost, unhappy citizens and employees!
The democratisation of software development – the ability to take what’s been the realm of a few professional AD&Ds in the past and making it available to all. And it’s not just building new software to automate the organisation, it’s constantly iterating that software.
The take away from the RIA Innovation Conference was clear. There is huge potential right across the rail industry for from train operating companies (TOCs) to Network Rail (infrastructure) to use automation to innovate. Especially in an industry where safety is paramount.
We spoke to Dave Loudon, founder and managing director of DTL creative. Over the last 10 years, Dave and his team at DTL have been supporting successful change at Social Housing Associations. We asked him his opinions about transformational success, traps projects fall into, and for his 3 top tips.
Housing associations can now integrate a range of smart devices and sensors within buildings to improve the day-to-day lives of residents and give peace of mind to their relatives – from remote sensors, detecting issues such as dampness or controlling temperature, to motion sensors, to detect if a vulnerable person has fallen or is in danger.