According to Forrester, 70% of banks have either implemented (or are currently implementing) some form of digital transformation. As they adapt many need best practices and technologies that help speed up the pace of change.
The need for digitisation in the healthcare system is clear. It can save costs, improve operational efficiencies and cut patient backlogs. NHS England has recognised this need, prioritising national investments — to the 45 least-digitised NHS provider trusts — to help increase the rate of digital transformation across the entire healthcare system.
Local authorities in the UK have seen a 37% reduction in core grants since 2010 — and a near 38% reduction in staff since 1999. As a growing population places higher expectations on local government, councils have less people (and money) to service demands.
Our latest blog looks at eight top tips for driving automation success in healthcare to tackle patient backlogs head-on.
Remove the burden of PCI DSS for your contact centre. Find out how your agents take payments over the phone without seeing, hearing or coming into contact with payment data.