Accessibility is a fundamental requirement of every app development tool. For Liberty Create we test every version to make sure that user interfaces can achieve WCAG 2.1. Our latest version (2020.1) adds new capabilities and can help you build accessible apps and websites more quickly.
Opening up the capabilities of AI and chatbots with low-code technology to overcome shortages in a variety of digital skills.
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Easy AI integration with low-code to quickly build apps to improve processes and build better customer experience.
When IT and the rest of the business work together, you can achieve amazing things. CTO Richard Billington tells us why (and how!).
You need to make it easy for patients to manage their appointments so they keep you in the loop. And you need an overview of patient interactions so you can get accurate data about attendance. Most clinics are focused on addressing the first challenge with SMS. They send patients a text asking them to confirm or reschedule their appointment.
Bridging the gap in digital banking: A unique user experience to remove customer experience disconnect.
Why omnichannel and offshoring can work. Integrate channels and data in one centralised, cloud-based system. That means every agent can work from an accurate, up-to-date view of the customer, regardless of where they’re based. At the same time, customers enjoy a consistent and seamless experience – whether they’re communicating with someone in Dubai or Dublin
In this blog we look at two different types of contact centre with similar names – omnichannel vs multichannel.