We look at AI in the contact centre and ask is Artificial Intelligence still a threat to contact centres, or a vital part of their future?
Councils have innovated and adapted in reaction to the crisis, showing the incredible power of low-code in addressing critical needs
Historically, the NHS has been built on multiple, incrementally added, stand-alone technologies, which, due to the necessary governance of the healthcare system, have received significant time, consideration and investment from a range of stakeholders. These simply cannot and should not be replaced overnight.
It’s a common belief that omnichannel is superior to multichannel – the ideal set-up for every contact centre. Is that really true?
Will video calls become the next channel of choice for your customers? Video widget makes video calls easy to implement within your Liberty Create apps