Blog

Would UK insurers succeed in a penalty shoot-out – or blast the ball into the crowd? With customer service, you get few chances to win. Technology can be on your side or work against you.

What does your tech say about you? With a sprinkle of innovation, it’s possible for organisations to change perceptions and experiences overnight – from slow and awkward, to agile and relevant.

Are insurance companies fully engaging with Gen Z? Although these ‘digital natives’ adore their tech, it’s vital to offer human empathy and other qualities as part of their customer experience in the claims process

Key housing leaders came together for the first of our Change Network series of events, to discuss top advancements and strategies in the housing sector. Their goal: to shed light on critical aspects of customer engagement, service design and implementation.

Through strategic implementation of technology, forward-thinking leaders have the power to transform the enduring struggle of patients waiting for healthcare services on the NHS. We explore the pressing need for patients to “wait well”

Does full-scale digital transformation seem like an impossible dream? Are your teams already stretched to breaking point? If so, there’s another way.

Is Agile failing to put the oomph into agility for your organisation? If so, there’s a reason why. But it’s possible to fire up your innovation once again.  

In the dynamic world of business, where success is often measured in numbers and statistics, there are few accomplishments as rewarding as achieving an exceptional employee engagement score.

Quite possibly one of the biggest topics in technology over the last year – Artificial Intelligence (AI) and its future remain at the forefront of conversation as we head into 2024.