Blog – Page 2
Page 2: Insight and commentary from our team of customer experience experts.
Poor customer experience can have a significant impact on an organisation’s bottom line. To survive and thrive, businesses need the support of a loyal customer base, which requires delivering excellent customer experience (CX).
Many local councils have been forced to cut services to save costs despite their crucial role supporting and protecting communities. So how do they ensure long-term sustainability in a difficult political and economic environment?
Traditional financial services need to deliver the innovative and personalised service conferred by digital transformation. And low-code development offers an accessible route to success with a host of benefits.
Will RPA soon be eclipsed? In this blog we discuss the surging interest in generative artificial intelligence (AI) and the value of a holistic automation strategy.
Join the Netcall and Appshare community, improve your customer experience with Low-code and omnichannel contact centre solutions.
NHS leaders are under the cosh to proactively tackle fraud risk — starting with a 10-point action plan for early prevention and detection.