“Get everything you need via our new app” – the invitation sounds delightfully simple. But do vulnerable customers feel marginalised? And what’s the best way for utilities companies to meet their needs with excellent customer service?
Is it possible for utilities companies to pursue digital-first customer service – while also providing empathetic support for people struggling with the cost of living? Fortunately, there’s a way to meet both objectives.
Can Transport East’s ambitious participants achieve their 2050 goals in a smarter way? The simple answer is Yes. Business-ready AI and other technologies can help you to accelerate projects, save money and deliver better outcomes.
Mapping processes is a vital way of keeping your organisation healthy and ahead of the game. The method that you use will make all the difference, changing this from a one-off painful exercise, to a way of working that brings instant and long term benefits for everyone.
Discover expert insights on how to re-think repairs in housing. Kate Lindley from Change Network shares key perspectives with a look at Clyde Valley Housing’s journey to transforming repairs.
There’s a compelling argument for a strategic shift towards preventing arrears and, in turn, building long-term tenancies. Discover six reasons why fostering stable, lasting tenancies benefits tenants and housing providers — and how automation can help.
Discover how process optimisation can help you achieve your business goals. How do you ensure that you meet those goals? By making sure your processes are running as efficiently and effectively as possible.
Originally implemented on the 1st of April 2023, the Tenant Satisfaction Measures (TSM) Standard aims to improve the lives of social housing tenants — making sure they are listened to, able to live in safe homes in good repair and their complaints are well handled.
Delivering good customer service in the utilities sector has become more challenging as many people struggle with the cost of living. But, technology can help brands to become more empathetic and improve customer experience.