Mapping processes is a vital way of keeping your organisation healthy and ahead of the game. The method that you use will make all the difference, changing this from a one-off painful exercise, to a way of working that brings instant and long term benefits for everyone.
Discover expert insights on how to re-think repairs in housing. Kate Lindley from Change Network shares key perspectives with a look at Clyde Valley Housing’s journey to transforming repairs.
There’s a compelling argument for a strategic shift towards preventing arrears and, in turn, building long-term tenancies. Discover six reasons why fostering stable, lasting tenancies benefits tenants and housing providers — and how automation can help.
Discover how process optimisation can help you achieve your business goals. How do you ensure that you meet those goals? By making sure your processes are running as efficiently and effectively as possible.
Onboarding is key to a successful hire and yet so many businesses express frustration with the process. If it’s taking too long to train and onboard your staff then something needs to change. tThere are a number of ways where you can make some quick improvements which we will get into below.
Originally implemented on the 1st of April 2023, the Tenant Satisfaction Measures (TSM) Standard aims to improve the lives of social housing tenants — making sure they are listened to, able to live in safe homes in good repair and their complaints are well handled.
Delivering good customer service in the utilities sector has become more challenging as many people struggle with the cost of living. But, technology can help brands to become more empathetic and improve customer experience.
Could utilities get better at supporting vulnerable customers? Greater collaboration could take services to the next level. And the technology needed already exists…
90% of outpatient appointments require some form of diagnostic test, so any delay in these tests can lead to postponed treatments. This impacts patient outcomes. Against the backdrop of waiting lists of 7.6 million, diagnostic performance emerges as a critical concern.