Insight and commentary from our team of customer experience experts.

Richard Farrell

We recently added AI-powered Robotic Process Automation (RPA) technology to our Liberty Platform capabilities. In this blog we’ll introduce you to Liberty RPA, the benefits that it has for organisations, its limitations and why we think this is great news for you, our customers.


We speak to Gerry Brown, the Customer Lifeguard, who is on a mission to save the world from bad customer service. Hear his views on consumer behaviour since the crisis and what evolutionary organisations have done to keep their foot on the accelerator.