Richard Farrell and Dave Pattman, CX Services Managing Director from Gobeyond, explain how organisations can move at pace with their digital transformation, balancing the need to optimise the efficiency of interactions, with driving and improving customer service levels.
During these adverse times, the support local councils and housing associations have shown local communities has been amazing. We’ve seen digital transformation at its best.
RPA has been successfully used in NHS Trusts to automate routine systems and data tasks – what’s the next digital-first win?
Here’s how our Liberty Create low-code solution is helping organisations to respond in the face of the crisis. Hereare Richard Farrell’s views on what’s key to the London Market building a digital future.
Much has been promised on the benefits of moving your contact centre to the cloud… Does it depend on your legacy hardware, agreements in place and the way your organisation and contact centre is structured? We asked one of our Solution Architects to explain the real benefits and potential drawbacks