Blog – Page 4

Page 4: Insight and commentary from our team of customer experience experts.

Mark Gannon

Technology’s role in our lives continues to grow. Smart cities, for example, are on the rise — where places leverage and integrate technologies, data, communications and collaboration to facilitate a range of objectives. These goals include: making citizens lives better, generating revenue and promoting sustainability.

Richard Higginbotham

Where wholesale digital transformation is the ‘moon shot,’ baby steps might well be the way to go for those struggling to progress, or even start, their digital journey. 

Richard Farrell

While 70% of organisations have already piloted automation technologies, many struggle to achieve the full potential of digital transformation, with less than 20% managing to scale across multiple parts of their operations.

We have put together a list of the top digital transformation pitfalls to avoid based on our and our customers’ experiences.