Insight and commentary from our team of customer experience experts.

Richard Farrell

Richard Farrell and Dave Pattman, CX Services Managing Director from Gobeyond, explain how organisations can move at pace with their digital transformation, balancing the need to optimise the efficiency of interactions, with driving and improving customer service levels.

Richard Farrell

Richard Farrell, looks at how organisations can use low-code to fast track their cx to overcome common digital transformation problems.

Martin Rose

Much has been promised on the benefits of moving your contact centre to the cloud… Does it depend on your legacy hardware, agreements in place and the way your organisation and contact centre is structured? We asked one of our Solution Architects to explain the real benefits and potential drawbacks