Richard Farrell and Dave Pattman, CX Services Managing Director from Gobeyond, explain how organisations can move at pace with their digital transformation, balancing the need to optimise the efficiency of interactions, with driving and improving customer service levels.
During these adverse times, the support local councils and housing associations have shown local communities has been amazing. We’ve seen digital transformation at its best.
RPA has been successfully used in NHS Trusts to automate routine systems and data tasks – what’s the next digital-first win?
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Accessibility is a fundamental requirement of every app development tool. For Liberty Create we test every version to make sure that user interfaces can achieve WCAG 2.1. Our latest version (2020.1) adds new capabilities and can help you build accessible apps and websites more quickly.
Opening up the capabilities of AI and chatbots with low-code technology to overcome shortages in a variety of digital skills.
All too often, it is the technology that makes the difference between a smooth online customer journey and a frustrating one. Today we are talking frictionless customer experience with CTO Richard Billington. Does it really exist?
Business agility – the ability for companies to react quickly to market changes, mitigate issues proactively and respond flexibly to customer demand – has long been posited as a crucial element for organisations to succeed in today’s increasingly complex and dynamic environment.