Technology’s role in our lives continues to grow. Smart cities, for example, are on the rise — where places leverage and integrate technologies, data, communications and collaboration to facilitate a range of objectives. These goals include: making citizens lives better, generating revenue and promoting sustainability.
The topic of digital transformation continues to be a priority, but why isn’t everyone making progress? Richard Higginbotham shares his insights.
About 90% of the cloud’s value comes from the innovation, faster time-to-market, resiliency, and cost savings it unleashes. The contact centre, the portal between a business and its customers, is especially poised to reap the benefits of cloud migration.
Mark Gannon and Richard Higginbotham attended Socitm’s Modernising Service Delivery for local government 2022 event. Here’s their round up…
While 70% of organisations have already piloted automation technologies, many struggle to achieve the full potential of digital transformation, with less than 20% managing to scale across multiple parts of their operations.
We have put together a list of the top digital transformation pitfalls to avoid based on our and our customers’ experiences.