Blog

Originally implemented on the 1st of April 2023, the Tenant Satisfaction Measures (TSM) Standard aims to improve the lives of social housing tenants — making sure they are listened to, able to live in safe homes in good repair and their complaints are well handled.

90% of outpatient appointments require some form of diagnostic test, so any delay in these tests can lead to postponed treatments. This impacts patient outcomes. Against the backdrop of waiting lists of 7.6 million, diagnostic performance emerges as a critical concern.

This article explores the challenges of rental income collection, how technology can help and the indispensable features of effective automated income management.

To optimise the outpatient pathway in the NHS, it is crucial to focus on solutions that streamline communication, empower patients and ultimately improve the overall healthcare experience. By implementing innovative technology and tools, hospitals can better manage referrals, appointment bookings and post-appointment support.

Digital transformation is changing every industry and insurance is no different. Learn how to use AI in the insurance industry to enhance the customer experience.

Explore the vital link between process mapping and the assignment of roles and responsibilities within an organisation.

Low-code development doesn’t require a deep understanding of programming. Instead, you can build apps, interfaces and workflows using visual drag-and-drop tools, rapid prototyping and reusing existing code.

For nearly 15 years, local authorities have had to face and manage the twin challenges of decreased funding while demand for statutory services increases (the services they are legally required to provide).

The reason why we focus so heavily on assigning roles and responsibilities in Spark is that if it’s not done properly, organisations suffer. It is important to assign roles and responsibilities to ensure there is a clear structure for business processes.