Blog – Page 9

Although missed payments and managing payment support are becoming a norm for all energy providers, with the recent soaring prices, their contact centres are going to feel the pressure.

Automation has been heralded as a key accelerator in the pursuit of digital transformation over the last few years, with the concept of intelligent automation – known by Gartner as ‘hyperautomation’ – currently forging ahead as one of the most important and intriguing technological trends.

Many of Netcall’s customers are large organisations that are forging ahead to show leadership in sustainability and make a difference, facing the challenge of climate change directly after COVID-19.

Whilst the pandemic acted as a catalyst for change, it also uncovered the need to achieve greater operational efficiencies for businesses to keep up and become more aligned with customer expectations. Here’s our predictions for 2022…

We recently interviewed Dave Louden, a very experienced and well respected member of the housing community on Raising the CX bar in Housing

Having weathered the disruption of a global pandemic, most organisations are stabilising and operating in the new normal, but are we just in the calm before a new storm?