Blog

What is Quality Improvement in the NHS? 

This blog will explore the importance of process mapping and improvement in Quality Improvement, why the NHS needs it, and how tools like Netcall’s Liberty Spark can facilitate these improvements.

How to Choose the Right Housing Management System 

In this blog, we will give you some tips on what to consider when choosing the right housing management system. We’ll also discuss whether a housing management system is the right choice for your business and what the other options might be.

How to Measure Business Process Improvement 

Liberty Spark simplifies business process improvement by combining collaborative mapping tools and real-time analytics. It identifies bottlenecks, evaluates changes, and supports data-driven decision-making. With Spark, businesses enhance productivity, streamline operations, and optimise customer experiences, achieving continuous improvement and success through actionable insights and efficient process tracking.

How Much Time Do You Waste Double-checking Work?

People are constantly double-checking work in organisations, and it can feel like a real waste of time. Often this is purely due to poor or overly complicated documentation that is difficult to read and understand. It might be a good idea however to verify what exactly needs to be checked for regulatory reasons and understand the recommended guidelines for this.

Insight to Engagement – The Value of Knowing your Tenants

Complying with consumer standards means knowing your tenants – understanding the people behind the doors of the homes you provide. Most importantly, you’re tasked with showing how you use that information to enhance tenant engagement and evolve your business.

Why UPN is best for process improvement methodologies  

UPN (Universal Process Notation) simplifies business process mapping through easy-to-understand visual diagrams. Unlike paper-based methods, UPN offers a standardized approach that ensures clarity and efficiency. Learn how UPN can transform your process improvement methodologies for better results.