Blog – Page 7
Page 7: Insight and commentary from our team of customer experience experts.
Housing associations can now integrate a range of smart devices and sensors within buildings to improve the day-to-day lives of residents and give peace of mind to their relatives – from remote sensors, detecting issues such as dampness or controlling temperature, to motion sensors, to detect if a vulnerable person has fallen or is in danger.
How can the NHS balance long-term digital transformation goals with more immediate and mounting pressures?
Bringing digital transformation into the heart of the NHS and creating a health and care sector fully equipped to face the future and deliver for patients is key. But how does the NHS do this facing more immediate and mounting pressures?
There’s more than meets the eye with the Liberty Platform. Could it be your super power? In this blog we look at how you can go beyond the contact centre with the technology behind Liberty Platform.
NHS Shared Business Services (NHS SBS) has launched a new framework that focuses on pre-and post-appointment communications technology for patients and citizens. So, what does this mean for potential NHS buyers of patient portals or integrated contact centres?
Operational resilience has never been more important than in today’s financial sector. Here’s how the new FCA regulations are impacting the insurance and financial industries.
Although missed payments and managing payment support are becoming a norm for all energy providers, with the recent soaring prices, their contact centres are going to feel the pressure.