Blog

Learn what conversational AI is, how it differs from chatbots & generative AI, ​​and​​​​ conversational ​AI ​​examples and enterprise use cases.

Manual document handling is costly and inefficient. Intelligent Document Processing (IDP) automates workflows using AI, improving accuracy, scalability and compliance. Choosing the right IDP tool is essential for operational efficiency, data flow and future-proofing your business.

Discover how measuring customer sentiment can transform contact centre performance. Learn the benefits, how to measure it and how Liberty Converse helps supervisors save time and improve outcomes.

BPMN is powerful but complex, requiring extensive training and slow workshops. It often confuses staff and delays improvements. UPN, used in Liberty Spark, offers a simpler, collaborative, and faster alternative—enabling clear, accessible process maps that drive real-time organisational change.

Learn what omnichannel customer service really means, why it matters, and how Liberty Converse delivers seamless, AI-powered support across every channel from voice to WhatsApp.

What is PIFU? Put simply, it gives patients and carers control of their follow-up care. Follow-up is an effective method for maximising capacity and monitoring patient health, but in many trusts it varies.

Find out the five compelling reasons to adopt process management software for service improvement.

Discover how Netcall supports the NHS 10 Year Health Plan by helping over 100 Trusts, Boards and ICBs streamline patient communications, improve appointment efficiency, and empower staff with smarter digital workflows.

What if we could predict which patients are most likely to miss their appointments and intervene intelligently? Here’s how DNA AI signals a new era for AI in the NHS.