Blog

Looking for a new way to describe roles and responsibilities (R&R)? We’ll take a look at how RATSI works and why we think it is so much better as an alternative. Plus why not download our guide to getting started with using RATSI and discover more for yourself.

Automate reminders, enable self-service, evidence every contact attempt. See how joined-up tenant engagement and case management help housing teams reduce no access risk and improve compliance

Fragmented local government IT systems drive hidden operational costs through duplication, manual processes and inefficiency. Learn why consolidation matters.

Why legacy systems in local government struggle to adapt after launch, and why adaptability is critical to resilient services and case management.

Delivering good customer service in the utilities sector has become more challenging as many people struggle with the cost of living. But, technology can help brands to become more empathetic and improve customer experience.

 What’s really helping NHS Trusts reduce elective waiting lists and aid elective recovery.

In this guide, discover what intelligent document processing is, how it works, its benefits and why it’s revolutionising data automation.

We are delighted to announce that our employee engagement score for 2025 has reached an outstanding 87%. This represents an impressive 5% increase from our already strong 82% score in 2024.

Could utilities get better at supporting vulnerable customers? Greater collaboration could take services to the next level. And the technology needed already exists…