Resources: Get Insights on Automation, Apps and CX

Imagine a patient eagerly awaiting their appointment with a specialist, consumed by anxiety and uncertainty. Here’s why waiting well is so important for patients.

Transforming customer self-service by removing barriers to revenue services online services, improving satisfaction and automating more, freeing up team resource to focus on revenue collection and reviews.

Join us for a focused session on how AI is reshaping the way councils operate and serve their communities.

Explore seven digital transformation challenges in local government and see how councils like Newcastle, Croydon and Tewkesbury are overcoming them – and the proven strategies to overcome them. 

How Liberty Spark transformed NHS Trust patient care pathways, identifying opportunities to reduce manual work by 50% and establishing the foundation for future digital transformation in just 4 months

With 43% of tenants on Universal Credit in arrears and voids costing £1.6bn annually, discover how integrated contact centres and Rent-IQ transform rent arrears management, reduce void turnaround and protect income while supporting tenants.

In this article, we’ll explore exactly why your processes are key to successful risk and compliance management. Plus we’ll review what type of tools and software will help you with your risk and compliance management.

“We’ve tried CRMs. They didn’t work.” Most CRM for healthcare fail NHS Trusts. Designed for sales, they mishandle data integration, complex workflows and incur high costs. PRM is built with the NHS to deliver tailored workflows, seamless integration, human-digital collaboration, patient engagement and predictable, license-free pricing.

A new customer is always something to celebrate. To be successful, you must make sure that the onboarding process for new customers is smooth and easy.